We want you to feel secure when you buy our cards or tickets. Here are the conditions that apply concerning purchases and claims.
You can read more about our terms and conditions for exchanges and refunds here.
If something went wrong during a purchase or when you travelled using your card, we will correct this as soon as we can.
If you find an old discount or value card, you can cash it in.
Read more about the terms of our coupons and where you can use them.