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Purchase conditions

The conditions vary slightly depending on the type of ticket or card account in question. Here you can read more about the conditions regarding our different types of card and ticket.

Your right to travel is dependent on there being enough space.

All exchanges and claims must be made at one of our Västtrafik shops. You must always be able to show your receipt for a purchase.

There is no limit to how many times a Västtrafik card can be reloaded or topped up. But, of course, a card doesn't last forever. The lifespan of your card is shown on the receipt you get when you top it up or request during a ticket control. The expiry date of your card is also given in My pages. Read more about the card's validity here.

  • Changes and refunds

    Single tickets cannot be changed and are not refundable. But you can make claims in connection with a single sms ticket. In this case contact Västtrafik's customer service.

    Special conditions apply when you buy a single ticket via Travel planner. Find out more here.

    Pay the correct fare and retain your ticket

    You are classed as a youth and travel at a reduced rate until you reach the age of 20. Request student fare when you buy your ticket. Children under the age of 7 travel free of charge when accompanied. Children of 6 years of age and above may travel alone but must have their own ticket or card. Keep your ticket during the entire trip.

  • Changes and refunds

    Day tickets loaded onto Västtrafik cards must be activated within 90 days of the purchase, otherwise they become invalid. The final activation date is given on the receipt. Day tickets are not refundable, but if you have not activated it, can be changed at a Västtrafik shop within 90 days of purchase.

    Some types of day ticket are also available as paper tickets which can be changed up to 24 hours after the purchase, providing this is done before the start time for the ticket.

  • Changes and refunds

    5-trip tickets are not refundable, but can, within 90 days of purchase, if you have not started to use it, be changed to another type of ticket at a Västtrafik shop.

    Validity

    The five trips must be taken within 500 days of the last time trips were added to the card.

  • Changes and refunds

    Pay-as-you-go cards cannot be changed and are not refundable, and credit remaining on the card will not be refunded. But if you have credit remaining on the card and you want to change to a different type of account, for example, to a period account, you can use this credit for the new account by loading the card until there is sufficient credit to pay for another type of account in full. (It is not possible to make part payments; the full amount for loading the new account must be available on the card.)

    Special conditions apply to the auto top-up service. Purchase conditions for auto top-up (PDF file, opens in a new window)

    Refundable deposit

    The first time you buy a pay-as-you-go card, you pay a refundable deposit of 50 sek. This deposit is returned to you in cash at a Västtrafik shop when you choose to terminate the card. You can also have it paid into your bank account by sending in a special deposit refund form. You will find this on the website or it can be provided by customer service. If you have a minus sum on your card, Västtrafik subtracts this from the deposit and returns the remainder to you.

    Deposit refund form

    Deposit refund form (corporate customers)

    Validity

    A pay-as-you-go card that is not used or topped up within three years of it last being used will be cancelled. When a card is cancelled for this reason, the deposit and any credit remaining in the account cannot be refunded. As long as the pay-as-you-go card is active and used within three years there is no risk that the money disappears. Every time you use your pay-as-you-go card the expiration date is extended with 3 years.

    Pay the correct price

    You are classed as a youth and travel at a reduced rate until you reach the age of 20. Request youth fare when you buy your card. Children under the age of 7 travel free of charge when accompanied. Children of 6 years of age and above may travel alone but must have their own ticket or card.

    Save the receipt!

    When you top-up your card, always save the receipt until you see that it has been done correctly.

  • Changes and refunds

    You must activate the card within 180 days of purchase. We refund periodcards valid for 90 or 365 days. 1- and 3 - day ticketsand 5 - trips cards are repurchased is not .

    Period not activated can be changed within 180 days of purchase.

    In the case of an activated period card, you can make claims and request to change the period in our Västtrafik shops up to 24 hours after purchasing the top up. We will not accept requests for refunds or exchanges for cards that are received more than 24 hours after activation, except if we change the traffic more than you could reasonably assume when you bought the card. The change needs to be significant to you to matter in this case. In such cases, the period card can be repurchased and you get back what is remaining on the card.

    Period card valid for 90 and 365 days repurchased according to a calculated scale. 

    Special conditions apply to the auto top-up service. Purchase conditions for auto top-up (PDF file, opens in a new window) 

    Pay the correct price

    Youths travel cheaper. A youth rate applies for period cards up until your 20th birthday. Request youth rate when you buy your card and when you top it up. Children under the age of 7 travel free of charge when accompanied. Children of 6 years of age and above may travel alone but must have their own ticket or card.

    Student discount

    If you are a student and over 20 years old, you are allowed to travel with period cards valid for 90 or 30 days with the same price as youths . To take part of the discount, you must present valid ID and student ID at the time of travel. Student ID must be from the Student card or Mecenat and have Västtrafiks , Skånetrafikens or Lokaltrafik logo on .

    You must be able to show that you have a valid period card, even if there is no card reader on board.

    Västtrafik has working arrangements with other transport companies, SJ for example, whose vehicles do not always have card readers. You must nevertheless be able to show that you have a valid ticket, so keep a card check together with your card. If your period card is not activated, you can ask for a card check on any Västtrafik vehicle or from our customer service. If the period is activated, you can get a card check from any point of sale.

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