Changes and refunds
Pay-as-you-go cards cannot be changed and are not refundable, and credit remaining on the card will not be refunded. But if you have credit remaining on the card and you want to change to a different type of account, for example, to a period account, you can use this credit for the new account by loading the card until there is sufficient credit to pay for another type of account in full. (It is not possible to make part payments; the full amount for loading the new account must be available on the card.)
Special conditions apply to the auto top-up service. Purchase conditions for auto top-up (PDF file, opens in a new window)
The first time you buy a pay-as-you-go card, you pay a refundable deposit of 50 sek. This deposit is returned to you in cash at a Västtrafik shop when you choose to terminate the card. You can also have it paid into your bank account by sending in a special deposit refund form. You will find this on the website or it can be provided by customer service. If you have a minus sum on your card, Västtrafik subtracts this from the deposit and returns the remainder to you.
Deposit refund form
Deposit refund form (corporate customers)
Pay the correct price
You are classed as a youth and travel at a reduced rate until you reach the age of 20. Request youth fare when you buy your card. Children under the age of 7 travel free of charge when accompanied. Children of 6 years of age and above may travel alone but must have their own ticket or card.
Save the receipt!
When you top-up your card, always save the receipt until you see that it has been done correctly.