Travel with a pay-as-you-go card
You can always track your pay-as-you-go trips on My Pages. If you want to make a claim relating to a trip, you must contact us within 60 days. Since it can take up to 48 hours for all the trips in our system to be registered, we ask you not to contact us sooner than 48 hours after the trip.
Visit one of our Västtrafik shops or contact our customer service if you need help.