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Incorrect period card or change

If, by mistake, you receive a card for the wrong period from one of our customer service shops, we will exchange it for you at a Västtrafik shop in accordance with our purchase conditions. If there is no Västtrafik shop close to you, call our customer service for help. Keep in mind that you must do this within 24 hours of the purchase, otherwise it is taken as being accepted.

If you were given the wrong change after your purchase, you must refer this to the customer sales shop or transport company concerned.

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