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Lost card

If you have registered your card on My pages, you can disable it there directly. You can also call customer service or visit a Västtrafik shop to disable it. You will be given a new card containing the amount remaining on your previous card when you disabled it.

To ensure that the card is not disabled by somebody other than its owner, we ask you to verify your identity by asking you a general question about your registration details such as your name and address.

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