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If we do not live up to our obligations, you may receive a coupon as compensation.

This could be because of a delay or a problem with paying for a trip. You can also get a coupon for returning an old card.

How long are they valid for?

Coupons are valid for one year from the date of issue unless otherwise indicated on the coupon.

Where can I use my coupon?

All our ticket sales points accept coupons, but you cannot use them on board our vehicles. Please note that we do not give any change in cash.

Where to use your coupons


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