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Companion service – at stations and terminals

All passengers with a disability or special needs are entitled to the assistance of a companion at stations and terminals which provide this service, in connection with their journey. The companion service is completely free of charge.

It works like this

  • A uniformed companion (such as a taxi driver) meets you at the bus, ferry, tram, train or pre-agreed meeting place and accompanies you to your connection for your onward journey.

  • The companion is able to help you with 2 bags, weighing a maximum of 20 kg in total.

  • Your companion will never board the vehicle, but will meet you outside.

How to book

  • Call 0771 91 90 90, seven days a week 07.00–20.00.

  • Bookings must be made at least one hour before departure.

  • When you book, please provide the following information: your name and telephone number, the date and time you want the companion service, the station/stop name and information about any changes. If you will have luggage or aids with you, please let us know this too.

  • You can book up to two weeks in advance.

  • Remember to cancel your companion service if you change your travel plans.

If you need personal assistance with your telephone call, please call Teletal on 020 22 11 44; you can also visit  www.teletal.se. You can also order by textphone on 90 160; see also www.texttelefoni.se

Useful information

  • The service does not include help buying a ticket or companion service to and from other facilities at the station/terminal.

  • For companion service outside the Region, please contact Länstrafikbolaget or the transport company in the relevant county.

Stations/terminals with companion service

The brochure contains details of the stations and terminals that offer companion service. Terminal maps are available for some stations/terminals, showing where the various lines depart from.    

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