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There are many elements to a journey on public transport. These include planning the journey, getting to the stop, at the stop, getting on or off the vehicle, paying, service during the journey, any changes and connections. For a person with a disability, confidence can play a key role in the decision to travel. All transport staff are trained in dealing with all customer groups, through driver certification or equivalent.

Companion service is available during the hours when Västtrafik serves the stop. The service is included in the fare and is available to all passengers who believe they need it. The aim is to make it as easy as possible to travel by public transport. Today the companion service is offered at 65 larger interchange stops and provides 1800 companion trips per year.

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