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Ongoing work

There is currently a high level of awareness of the work to simplify travel for passengers with a disability, but little knowledge of what this involves. Our ongoing work focuses on increased knowledge, information initiatives and physical measures as below:

  • Service – passenger interaction, companion service, audio-visual announcements, companion card, website, etc.
  • Vehicles – simplification and clarification of terms and conditions of travel.
  • Stops – information in travel planner about the stop facilities.
  • Quality monitoring – making sure that what we have works.


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