There is currently a high level of awareness of the work to simplify travel for passengers with a disability, but little knowledge of what this involves. Our ongoing work focuses on increased knowledge, information initiatives and physical measures as below:
- Service – passenger interaction, companion service, audio-visual announcements, companion card, website, etc.
- Vehicles – simplification and clarification of terms and conditions of travel.
- Stops – information in travel planner about the stop facilities.
- Quality monitoring – making sure that what we have works.