Have you forgotten to check out on a trip that crosses zone boundaries?
To pay the correct amount and register the correct change times when crossing zone boundaries, you must hold your card against the card reader each time you leave a vehicle. If you nevertheless forget to check out or if the card reader is not working for some reason, you can ask for help to check out manually on another Västtrafik vehicle or in a Västtrafik shop, provided you do so within three hours of checking in.
When you check out additional travel manually where the current vehicle was in the validity zone for your period card when you got on or off, a deduction for this validity zone cannot be included in the price calculation, however. In this case we recommend that you also contact our customer service later for any correction to be made.