As an adult or youth you can have with you as many children (aged 0–7) as you are able to take full responsibility for (special rules apply on SJ trains without there being any separate charge for children). Children under the age of six cannot travel unaccompanied. Children aged six and above can travel unaccompanied but must have a valid ticket.
Age limits child/youth/adult
For information about age limits, click here.
You can take a pram/pushchair if there is enough space. The brake must be applied during the journey and any fastening equipment provided on the vehicle must be used. The pram/pushchair must be placed so that it does not cause an obstruction or block emergency exits. The driver is not obliged to help you with your pram/pushchair. The driver may also start driving before you have validated your ticket.
In Gothenburg, if you are a fare-paying disabled person with a mobility services pass, a companion may travel with you free of charge. In other parts of the region your companion must pay the standard fare for the journey.
A companion to a person with impaired vision may travel free of charge in the Västtrafik Gothenburg region (Ale, Alingsås, Gothenburg, Härryda, Kungsbacka, Kungälv, Lerum, Mölndal, Orust, Partille, Stenungsund, Tjörn and Öckerö) and in some parts of the Västtrafik Fyrbodal region (Lysekil, Munkedal, Sotenäs, Strömstad, Tanum and Uddevalla).
Wheelchairs and rollators
You should be able to board and alight from public transport vehicles unaided or with the help of your companion. There are lifts or ramps on vehicles for use by passengers with wheelchairs. You will be given help with the lift/ramp on a bus, ferry, train or tram, unless the traffic situation dictates otherwise. Wheelchair users are responsible for attracting the driver’s attention when getting on/off if the ramp/lift is used and for complying with the safety regulations that can be found on the vehicle's information signs. If required, transport staff on buses, ferries and trains will provide help to strap in your wheelchair and take payment for your journey.
Manual and electric wheelchairs and electric scooters (electric wheelchairs with handlebars) can be carried on vehicles, with the exception that electric scooters cannot be carried on buses. The wheelchair, rollator or other similar technical aid must not exceed 70 cm wide and 120 cm long, and the total weight, including the passenger, must not exceed 300 kg, except on trams, where the maximum weight is 250 kg. The wheelchair's brake must be applied during the journey. Vehicles with designated wheelchair space have a sign at the entrance door and on board. You must use any fastening devices provided for the whole of your journey. On buses and trams with a wheelchair space without a fastening device, the wheelchair must be turned so that it faces the rear of the vehicle. If the wheelchair space on a tram is occupied, the wheelchair user can use the flexible area. For safety reasons wheelchairs, like pushchairs for example, that use the flexible area must not block aisles or doors. On buses that do not have special wheelchair space, you must not travel in your wheelchair and must instead use an ordinary seat. The empty wheelchair must be stored in the space indicated with the brake applied.
Seats for disabled persons
There are marked seats reserved for disabled persons.
Seat belts must be used where these are provided on the vehicle.
Foldable mini-cycles that you can carry yourself are regarded as luggage and can be taken free of charge. Otherwise the same regulations and conditions apply as for “Luggage” and “Responsibility for luggage, animals etc.” below.
Luggage that you can carry yourself can be taken at no extra charge. Your luggage must not cause an obstruction to other passengers, occupy a seat, block emergency exits, obscure the driver’s view, hinder the driver or in any other way affect safety and security on board. Bulky luggage must be stored in the appropriate place. Luggage that could cause a disturbance or discomfort to other passengers is not permitted. Luggage that is flammable, explosive or in any other way dangerous is also not permitted. Separate regulations and prices apply for the carrying of luggage on Västtrafik ferries.
You can take two pets with you free of charge. The exception is on Ronden buses, where pets are not permitted. They must be on a lead, in a cage or in a bag. They may not be placed on a seat. Two dogs may travel on the same vehicle or in the same carriage if they have the same owner. Otherwise there may only be one dog in each vehicle or carriage. If there is already a pet on board, you can ask the driver if it is ok to take your pet on as well. It is the driver’s decision, but you as the owner still have ultimate responsibility for your pet.
In consideration for allergies, fur-bearing animals must be placed at the rear of the vehicle or carriage. On ferries, fur-bearing animals must be placed on the starboard (right-hand) side of the vessel or outside on deck. Animals that are venomous, dangerous or may disturb other passengers are not permitted.
Guide dogs and hearing dogs
Guide dogs and certified hearing dogs on public transport are aids for people with a disability. They can accompany their users anywhere in a vehicle at no extra cost. Guide dogs and hearing dogs are permitted even if there are other dogs already on the vehicle.
If there is room on board, you can take your bicycle with you, subject to a charge:
– on Alependeln, Alingsåspendeln, Kungsbackapendeln and Västtågen trains.
– on ferry services in Gothenburg’s southern archipelago and Bohuslän.
– on regional bus services on buses with a storage area with enough room for a bicycle.
You must use any fastening devices provided on board. You cannot take your bicycle with you on trams or urban buses or on demand-responsive transport (such as Mobility services). If there is room and subject to a charge, you can take your bicycle on other vehicles. However, check what applies for folding mini-cycles. Cycles may be taken on Älvsnabben and Älvsnabbare ferries free of charge.
If you find something somebody has left on board, you have an obligation to hand it to the driver, conductor or other transport staff. You cannot claim a reward from Västtrafik. If you have left something on a vehicle, call customer service on 0771 41 43 00 and they will help you contact the relevant lost property office.
Responsibility for luggage, animals, etc.
You are responsible for the items or animals you bring on board during your journey: prams, pushchairs, pets, luggage, etc. Västtrafik is not liable if your property is stolen, damaged, injures other passengers, damages other luggage or damages the vehicle.
If Västtrafik becomes liable to pay damages to a third party because of your negligence, you become liable to pay damages to Västtrafik.
Compensation for delay
The right to get compensation for delays are applicable on all trips with Västtrafik’s tickets, but with certain exceptions.
If your trip is delayed, you can get a price reduction:
• 50 percent of the price of the trip if the delay is longer than 20 minutes
• 75 percent of the price of the trip if the delay is longer than 40 minutes
• The entire cost of the trip if the delay is 60 minutes or longer
The right to compensation for a delay requires an adequate margin in case of change of vehicles during the trip, normally 5 minutes. The right to compensation also requires that you have not received compensation for other transports.
Compensation for other transportation at anticipated delays
If it is reasonable to believe that your trip will be more than 20 minutes late, you can get compensation for reasonable expenses for other transport (eg taxi) to the final destination of your planned trip with a Västtrafik Ticket. If you do not have access to taxi you can travel with your own car. The maximum compensation is 1 150 SEK per traveler.
By sharing taxi or other transportation with one or more people you can travel a longer distance. The maximum sum is calculated per person; two people can ride taxi for 2300 SEK.
If you travel with a private car you can get compensation according to Tax norms for mileage allowance. The maximum sum is 1150 per traveler no matter how many people are traveling in the car.
Long lasting traffic disturbance
A trip does not count as delayed if Västtrafik advertises a traffic change at least three days before the original departure time. In such cases, you have no right to compensation.
Application for compensation for delay
Apply for compensation for a delay within two months after the trip was completed or would have been completed.
If you are several people who have traveled by taxi or private car together, you need to write all travelers name, address and social security number on the form.
Payment of compensation
The compensation is paid individually to each person, either in cash or by a voucher. If you choose payment by voucher you get a voucher worth at least 50 SEK even if the compensation would have been lower.
When traveling with Resplus, responsibility for different routes may lie at various traffic companies with different rules. Therefore, there are no common rules on compensation within Resplus. If such trips are delayed, we recommend you to contact the traffic company who is responsible.
Ticket for Öresundståg
Information about compensation for delays with Öresundståget is available at Öresundståget website.
Rules for when you are not entitled to compensation for a delay
You have no right to compensation for a delay when traveling by ship, mobility services, national mobility services, school transport, medical transport, chartered traffic, museum trams or sightseeing buses. You will not be compensated if you travel with a group and the whole group does not fit on the same vehicle.
We normally offer replacement traffic during major traffic disturbances. If you fear that you will be at least 20 minutes late, you can choose other transportation than replacement traffic and get compensated with up to 1150 SEK.