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General terms and conditions of travel

Your right to travel is always dependent on there being enough space. You cannot reserve or book a space on Västtrafik’s vehicles. This also applies if you are travelling with a pram, pushchair, rollator, wheelchair or dog. Västtrafik cannot guarantee you a seat or even space on board when you change to another line.

Before boarding, you must check which ticket is required for the journey and whether you need to have a printed card check with you. The driver may start driving before you have presented a valid ticket.

Vehicles operating timetabled services only stop at a stop if you are waiting there and clearly indicate that you wish to board or if you are on board and you notify the driver in good time that you wish to alight. If there are stop buttons on board the vehicle, you should use these to notify the driver that you wish to alight at the next stop.

Vehicles operating timetabled services may pass a stop without stopping to let people on, even if someone is waiting to get on or off, if:

  • the vehicle is full.
  • instructed to do so by traffic control.
  • a person stood at the stop and wishing to board is acting in such a way that risks disturbing order or safety on the vehicle (for example, if the person appears to be under the influence or is carrying a dangerous object).
  • the vehicle is unable to stop for reasons outside Västtrafik’s control.

All passengers must leave the vehicle when it reaches the terminus. The driver and other transport staff have the right to eject people who do not get off the vehicle. 

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