Liability for personal injury and property damage occurring on Västtrafik’s public transport services is governed by the Swedish Rail Traffic Act, the Swedish Maritime Act and the Swedish Motor Traffic Damage Act. Aside from delay compensation and the relevant legislation on personal injury and property damage, Västtrafik’s liability for damages is limited partly to its statutory liability and partly to those damages caused by gross negligence on the part of Västtrafik. Västtrafik provides no other compensation.
Force majeure does not apply under the Swedish Act on the Rights of Public Transport Passengers. If the Swedish Act on the Rights of Public Transport Passengers does not apply to your journey, Västtrafik is released from its obligations in the event of occurrences or circumstances that cannot reasonably be foreseen by Västtrafik, such as electrical power failure, fire, accident, natural disaster, extreme weather conditions, strike, lockout, blockade or general fuel shortage.
If you wish to make a claim for compensation for other transport or a claim for a price reduction or if you would like a refund on a period ticket, you must submit this claim within three years of the date your claim arose. After three years the claim expires. The Swedish Act on the Rights of Public Transport Passengers also contains rules on the limitation period with regard to the right to delay compensation.
Disputes arising from these conditions shall be resolved in accordance with the laws of Sweden and at a Swedish general court. In the event of a dispute with a private individual, it is Västtrafik’s policy to follow the recommendations of the Swedish National Board for Consumer Disputes (ARN).