We have now started to re-launch our stop inspections in a different way. Stop inspections complement our ordinary inspections and are carried out a couple of times a week on both buses and trams.
What is a stop inspection?
A stop inspection is a ticket inspection made when a bus or tram stops at a stop. All those on board, and those who are about to get off must show their tickets to the inspectors. If you do not have a valid ticket, you must leave with the inspector so that the passengers on board can continue their journey. To make sure that inspections take place quickly, allowing you to get where you want to be, there will be more inspectors than normal, which should help speed things up.
Why are we starting to carry out stop inspections?
It is important for us to be able to offer our customers great travel experiences and smooth journeys. To do this, we need to make sure that everyone pays for their journey. Every year we lose at least SEK 50 million in the form of lost revenue for journeys that were not paid for, and this is money that we would much rather use to provide an even better service for our customers.
In 2010 and 2011, four times as many people were detained at stop inspections than at normal spot check inspections.
What is new and how do stop inspections affect me as a customer?
We understand that stop inspections can stir up some emotions when there are more inspectors than for a normal inspection. That is why we put a lot of time and effort into making these inspections as smooth as possible. Our main focus is for you, the customer, to have as positive an experience as possible at stop inspections. We have enlisted the help of behavioural scientists, for example, to make us even better at dealing with people in different situations.
Tell us about your experience
If you have had to show your ticket at a stop inspection, we would love to hear about your experience. Please tell us about it by leaving your comments here.
You can read more about our approach and guidelines for ticket inspections here.