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Frequently Asked Questions about Travel planner

Our travel planner is a smart tool for finding the journey that is right for you. You say where you want to depart and arrive and we can show you the best journeys for you.

By “best journeys” we mean the fastest ones, requiring the fewest changes. There are often other ways to travel between two points, but the travel planner cannot show them all as it would be impossible for you to choose from all the possible options. It makes a good selection for you. If you want to see all the options, we recommend that you use our timetables.

You can search for the start/destination addresses, so you do not need to think about which stop to travel to/from. The travel planner automatically selects the best route for your journey.

Didn't find the answer to your question here? Please call our customer service on +46 (0)771 41 43 00.

  • If you choose to search from a stop, Travel planner assumes that you definitely want to travel from that stop. It does not indicate if there are better stops nearby, but provides you with a journey from your chosen stop.

    If you search from an address or a location on the map instead, Travel planner looks up the nearest 100 stops, checks how far you are prepared to walk (2 km is the standard, but you can change this under “More options”) and then ignores stops that are too far away. It then looks up the best journey from the stops remaining. As it also includes the time it takes to walk to the first stop, you don't need to worry that you will always be given suggestions involving a 2 km walk. The nearest stop with the best transport connections for you will be selected.

  • We use the information reported by municipalities and Trafikverket to the Swedish National Road Database (NVDB). This contains all Sweden's roads, along with information about speeds, one-way streets, motorways, etc. It also includes many cycle routes, primarily in towns and cities.

    Since walking routes are not reported, a calculation is made on the basis of cycle routes and car routes (excluding motorways, since pedestrians are not allowed on these).

    In many cases this works well enough and there is always a road to take. If you live in or are familiar with the area, you no doubt know of footpaths, shortcuts through residential areas and parks, etc. We don't have access to these, however. So sometimes the walking routes we provide might look a little strange to you.

    As municipalities report more footpaths and cycle routes to the NVDB, we will be able to make better suggestions for the journey between an address and a stop.

    We use a walking pace of 3-4 kilometres per hour, which is slightly slower than most people walk. If you want to change the speed, just click on “More options” and change your walking pace.

  • This is because we use a map from Lantmäteriet (Swedish Land Survey) and route descriptions from the Swedish National Road Database (NVDB). We show the routes on the basis of the information in the NVDB which can therefore appear to be an invisible road network on our map.

  • All traffic is planned so that it can follow the timetable. However, sometimes things happen that make it hard to keep to the timetable. For example, there might be a traffic jam that holds up the bus, poor road conditions or perhaps an overhead line has come down that means the tram has to take a different route.

    Travel planner shows a prediction of when the vehicle will arrive, if we are aware of any delay. If there is only a slight delay, we just show the new scheduled time. But remember that this is a prediction that may change, so always be at your stop in good time. You must be at your stop in good time before the time given in the timetable for the travel guarantee to be valid.

    Travel planner will warn you if a delay means that you will have less time to change vehicles than the minimum recommended connection time. In this case, alternative travel options will be provided. The minimum recommended connection time for routes given in Travel planner are five minutes in most cases, and ten minutes if changing onto a train at a major hub.

    Real-time can also tell you if a service has been cancelled or if a stop is temporarily not in use. In this case, a new journey will be suggested. Remember that “cancelled” is provisional information. If you want to travel immediately and you are told it is cancelled, you can rely on this information being correct. But if you want to travel in a few hours' time, it may no longer be accurate. There may have been an accident, for example, which means that we cancel services for a few hours. But as soon as it has cleared, we will start running again. So please check your journey again just before you intended to travel and hopefully it will be running again.

    A good tip is to always search to and from addresses and not stops. If there is any problem with the traffic, we can often find a better suggestion for you if you search for addresses.

    Using real-time, we can also tell you which vehicle will be operating a particular service several hours before departure. So, for example, we can tell you if the vehicle has wheelchair space, automatic stop announcements, etc.
    Real-time is not available everywhere. It is currently available for most of the Gothenburg area and other towns and cities in Västra Götaland. It is also available for trains and some regional buses. The system is being continuously expanded.

  • Sometimes when travelling between two stops, you arrive at Gothenburg C by train, for example, but then need to continue your journey by bus from the Nils Ericsson Terminal. A broken straight line is then displayed to indicate the change when you look at the journey on the map.

    This line may also be shown at the beginning or end of your journey if you chose to travel to/from an address. In this case a walking route will be shown (in grey) from the address to the stop closest to the address. A straight broken line is then shown to the stop where you need to get on (and where you need to get off when you arrive).

  • If you zoom in more on the map, you will be able to see this information. There would be far too much to display if you could see everything when the map is zoomed out. Travel planner would be far too slow. But if you zoom in, you can select these.

  • Yes, go to “More options” and change the menu option on the right: “Drive car max. (to park in a park & ride car park)” from 0 km to one of the other distances.

  • Yes, go to “More options” and change the menu option on the right: “Cycle max.” from 0 km to one of the other distances.

  • Yes, go to “More options” and change “Minimum connection time”. Remember that the travel guarantee does not apply if you reduce your connection time.

  • No, not completely. But you can go to “More options” and change the menu option on the right: “Walk max.”. Remember that you may not be given any journey suggestions if you reduce this too much.

    You can also search directly from a stop so that there is no walking involved. But remember that you sometimes get better journey suggestions if you search from an address.

  • Yes, go to “More options” and change “Minimum connection time”. You can add an extra 5, 10 or 20 minutes.

  • It is the button between the “To” and “From” fields.
  • Unfortunately this can sometimes happen. We have around 22,000 stops throughout Västra Götaland County. As we map these, we enter the results in Travel planner. But it will take a little time before everything has been mapped.

    Errors can occur, such as the existence of weather protection or guide lines where we say there aren't any. The opposite error, where we say that something is there and it isn't, is not possible. If the information we provide is incorrect, please send an e-mail to so we can change it.

  • We rely on the information we receive from those who operate our buses, trains, trams and ferries in order to provide you with accurate information. If the information we provide is incorrect, please send an e-mail to so we can update it.

  • Some lines only run if someone wants to use them. In order to use one of these lines, you have to call a telephone number a certain amount of time before you want to travel, usually one or two hours. The suggested journey information will indicate if a line needs to be pre-booked.
    Untick this box if you do not want to include these lines when searching.

  • Yes, if you are logged in to the website, you can save both stops and settings when you are in Travel planner.


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