Västtrafik has taken a number of measures in response to the corona virus situation. The most recent measure is that if you have a season ticket that is valid for 30, 90 or 365 days, you can redeem it for a voucher or promotional code.
You will be offered a promotional code or voucher for the remaining value of the ticket with effect from 24 April. Travel can then be easily resumed when the need arises again. The change is temporary and is valid until 31 May.
We have reinforced our customer service with extra staff to be able to handle this in the best possible way. But it is a form of manual processing that we do not usually do, which means that our processing times can be extra long. We ask for your patience in this.
How it works
The offer is valid from 24 April to 31 May and is for season tickets with a 30, 90 or 365-day validity period.
If you travel with Västtrafik To Go
Contact our customer service on via our form here on the website, chat or phone and we will help you redeem your ticket.
If you travel with Västtrafik card
Is your season ticket on a Västtrafik card? Then you should submit this together with a form to redeem the value of the season ticket and any pay-as-you-go surplus.
On the form, you specify if you want to get the remaining value paid out in the form of a promotional code to redeem in To Go or a voucher to top up a Västtrafik card.