Claim

Did something happen during your journey, other than a delay, that you want to claim for? Then you’ve come to the right place.

Claim for bank card purchase

Fill in the form to claim for a bank card purchase on board or from a ticket vending machine.

Claim form for bank card purchase (PDF, opens in a new window).

Claim with receipt enclosed

Fill in the form if you will be enclosing a receipt with your claim.

Claim form where a receipt is enclosed (PDF, opens in a new window).

Contact information

I would like to have my compensation this way