Claim

Did something happen during your journey, other than a delay, that you want to claim for? Then you’ve come to the right place.

Claim for bank card purchase

Fill in the form to claim for a bank card purchase on board or from a ticket vending machine.

Claim form for bank card purchase (PDF, opens in a new window).

Claim with receipt enclosed

Fill in the form if you will be enclosing a receipt with your claim.

Claim form where a receipt is enclosed (PDF, opens in a new window).

What do you want to claim for?

Completed journey

From (mandatory)

Date (mandatory)

Time

To (mandatory)

Date (mandatory)

Time

Attach file

Attach files here. Max 6 files. The files may not exceed 15 MB in total.

Allowed formats

Text file formats

.pdf, .doc, .docx, .xls, .xlsx, .txt

Image file formats

.jpeg, .jpg, .gif, .png

Filer

Upload files

Contact information

First name (mandatory)

Last name (mandatory)

Address (mandatory)

Postal code (mandatory)

Postal city (mandatory)

Personal identification number (12 numbers) (mandatory)

Phone number (mandatory)

E-mail (mandatory)

Västtrafik card number

I would like to have my compensation this way

Voucher used in the app Västtrafik To Go. You will receive the voucher via email.

Voucher via mail

Voucher via SMS

I consent to Västtrafik’s processing of the personal data I provide here for the purpose of handling my application. I hereby confirm that this information is correct.

Västtrafik’s processing of personal data.