How does pre-ordered travelling work?

Västtrafik acts on the authorities' recommendations to ensure safe pre-ordered traffic. This means that from April 1, you will travel as usual again with pre-ordered traffic.

This means that:

  • Your trip is planned and carried out again in accordance with what applies to you in the current travel type.
  • Your journey is coordinated so that you and everyone who needs to travel get their best possible trip. Everyone travels together – whether you are physically in the same vehicle or not.
  • You are once again allowed to travel even if you have respiratory symptoms, the same applies to the driver.
  • No requirements for visors for drivers, or face masks for drivers and customers remain.
  • There may be vehicles in our traffic that still have barriers between the front and rear seats. It is the respective transport companies that decide on these.

Travel types in pre-ordered traffic:

  • Transport service
  • Hospital taxi
  • School travel taxi
  • Local services (Närtrafik)
  • Flex traffic
  • Call-controlled lines

Contact us if you have any questions

If you have any questions, please contact our pre-ordered travelling customer service.

Phone: +46 (0)20-919090 (tone selection 4)


Transport services, school taxis and sick travel taxis are planned based on what has been decided by the traveller's home municipality and by the Västra Götaland region.

For questions about regulations, please refer to the respective authority (the municipality's website or

We use cookies to improve your customer experience. About Cookies