How does pre-ordered travelling work from November 8?

Now you're traveling almost as usual again in the pre-ordered traffic. We do what we can based on the conditions we have, to make it feel as safe as possible for the travelers who need to travel with us.

Several of the pandemic measures remain and the changes we make are based on dialogue with Smittskydd Västra Götaland, at the pace it is deemed reasonable given the circumstances.

For all our different travel types, from November 8:

  • You may not travel if you have cold symptoms or confirmed Covid-19.
  • The front seat is once again open to travelers.
  • Wear masks if you are over 16 years of age.
  • We urge our drivers to wear masks. The driver himself assesses whether masks can be worn in a road-safe manner.
  • The driver wears visors in certain situations that require a short distance to you who are travelling. For example, when they help with seat belts or assistance when boarding or disembarking. For road safety reasons, the driver does not wear visors while travelling.

Local services (Närtrafik), Flex traffic and pre-ordered lines

  • Order your trip as usual.
  • You can book a trip for yourself or for several travelers at the same time.
  • You can carpool with two more travelers in a passenger car if you are travelling alone.
  • In the case of our special vehicles, the number of passengers depends on how the booked passengers travel in the vehicle. The design of the vehicles means that no passengers travel shoulder to shoulder.

Hospital trips and transport service

  • You order your trip as usual.
  • Your trip is planned based on what applies to you, if you are not the only traveller you will travel together with others. But we never plan more than 2 travelers in a back seat of the passenger car unless you are in the same company.
  • If you are travelling alone, you may have to carpool with another person in the back seat of the passenger car. In the case of our special vehicles, the number of passengers depends on how the booked passengers travel in the vehicle. Regardless, all travelers can sit with some distance to each other.

School travel taxi

  • It is the guardian's responsibility to cancel the child's or youth's trip in case of symptoms.
  • Children born in 2006 and later travel as usual.
  • Young people born in 2005 and earlier travel a maximum of two in the rear seat of the passenger car and a maximum of three in the rear seats of the special vehicle.

Transport service to and from daily activity (daglig verksamhet)

  • You can be planned with others but travel a maximum of two in the rear seat of the passenger car and a maximum of three in the rear seats of the special vehicle. Exceptions may apply if the passenger has one or two escorts/fellow travellers with them.

What to do if you are ill but have to see your healthcare provider

Contact 1177 or your healthcare provider if you have symptoms or confirmed infection and need to get to the healthcare provider.

Sick trips during the pandemic – 1177 Vårdguiden

Contact us if you have any questions

If you have any questions, please refer to our pre-ordered traffic customer service.

Phone: 020-919090 (tone 4)

Email: synpunkt.anrop@vasttrafik.se

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