How long margin is needed to get compensation when change of lines on the trip?
If you have a trip where you need to change line you must have a sufficient margin to be able to apply for compensation regarding a trip where you have been delayed. The margin for changing is normally five minutes, but can be both shorter and longer.
If you are unsure if the change margin is approved, you can search for your trip on our travel planer on the homepage, in our phone applications or ask us by calling our customer service. Through these channels you will only get information about travels with an approved time for change between lines.