What should I do if the app does not work?

If the app will not open, you can start by turning your phone off and on again, relaunching the app and checking your Internet connection.

Our ticket inspectors are kept informed about any technical problems that may prevent Västtrafik To Go from working.

If your purchase does not go through, you need to check your Internet connection and that you have enabled online purchasing for your bank card. If you are a Nordea customer, you need to log in to your online banking service and enable online purchasing for your card every time you buy a period ticket in our app.