What should I do if the app doesn't work?

If the app doesn't start, you can start by restarting your phone, restarting the app, and making sure you have internet coverage.

Our ticket inspectors are informed if there is a technical problem that causes Västtrafik To Go not to work.

If your purchase doesn't go through, make sure you have internet coverage and that you've turned on internet purchases for your debit card. If you are a Nordea customer, you must log in to your internet bank and open the card for internet purchases for each period ticket purchase in our app.

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