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So Västtrafik handles congestion at the ferry locations this summer

To make it easier for you as a traveler to avoid congestion, Västtrafik is now taking several measures at the ferry locations in Gothenburg and Bohuslän. Markings, queuing systems, hosts and clear information are some of the measures.

There will be clear signage and information at bus stops, inside vehicles and in the app Västtrafik To Go. To make it easier for you as a traveler to keep your distance as you wait to board ferries, markings will be placed on the ground. In some places, special queuing systems are established.

FAQ

We are monitoring developments closely and act on the basis of the information and guidelines that come from the Public Health Agency of Sweden and other responsible authorities.

We urge our travellers not to travel with us if you are sick. If you are in a risk group, that is, if you have an underlying disease or are over 70 years old, you should also avoid public transport.

We encourage you to consider whether you can refrain from a trip, for example by working from home. We are also encouraging people to bike and walk if possible. 

As long as public transport is in service, we need to conduct ticket inspection. To make you feel safe, ticket inspectors will work in a new way. They move in smaller groups and only perform inspections outside our vehicles. It is enough that you show the ticket at an arm's length or hold up the card against the card reader, so that the inspector sees it. The ticket inspectors never touch your ticket.

Some inspectors will for a period of time work with providing information instead. Their role is to help travellers find their way in traffic, limit the number of persons per vehicle and keep an eye on whether congestion occurs anywhere, in order to call for reinforcement traffic. We work continuously to adapt ticket inspection procedures and working methods in order for us to adapt to new conditions, advice and recommendations.

In order to take care of yourself and all other travellers who need to travel with our service vehicles, please follow the recommendations of the Public Health Agency of Sweden. It is about following the advice that Vårdguiden 1177 provides to those who need healthcare travel taxi. It is also a matter of thinking carefully about whether you should use transportation services when you have an infection, or belong to one of the risk groups.

We are doing our best to work with our transport companies to create as safe a travel as possible during the current situation. If you have any questions about the particular public transport, we refer you to Demand-Responsive Transport’s Customer Service: 020-919090 (tone dialing 4) or synpunkt.anrop@vasttrafik.se

Västtrafik has introduced so-called individual travel for healthcare travel and travel services. This means that each traveller orders their trip as usual but travels alone in the vehicle. This decision will continue to not affect day and care travel, nor school taxis or Ronden. Travellers to day and care activities and travellers who are travelling to schools should only travel when they are symptom-free.  

At the moment it is not possible to book a healthcare trip or a travel service in the front seat. Closing the front seat is not something that the Public Health Agency of Sweden recommends at present, this measure has been taken to reduce the anxiety that many drivers feel so they feel safe and can continue to do their important work. Travelers who have been given permission to travel in the front seat will be offered to travel in the back seat. If the traveller declines, the trip cannot be booked under the current situation. Trips for students who normally travel in the front seat will be rescheduled for the time being so that the student is instead placed in the back seat. We are working as quickly as we can to reschedule the trips. This applies until further notice.

We are doing our best to work with our transport companies to create as safe a travel as possible during the current situation. 

Västtrafik has introduced so-called individual travel in Commuter Traffic, Flex Traffic and demand-responsive routes, in which passenger vehicles are used. This is to reduce the spread of the virus. We have already switched off the possibility of travelling in the front seat of the vehicle.

This means that each traveller orders their trip as usual but travels alone in the vehicle. Individual travel still means that I can book for several people at the same time. A travelling party of three people will be placed in the rear seat of a vehicle. If there are four people in the travelling party, an additional passenger car will be booked or another type of vehicle.

Our vehicles, travel centres, stations and stops are cleaned as usual, which means that they are cleaned every day.

As a traveller, you may need to get on buses and trams through the doors in the middle or at the back. We have given our transport companies the opportunity to take such measures in order to reduce the anxiety that many drivers feel, so that they feel safe and can continue to do their important work. 

Closing the front door is not something that the Public Health Agency of Sweden recommends at present, but we take drivers' concerns seriously. 

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