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Frequently asked questions
A ticket must be readable in order to be valid.
If your battery runs out during your journey and there is a ticket inspection, our inspectors can lend you a charger. Train conductors and drivers do not have any chargers they can lend.
We are working to enable you to charge your phone on board our vehicles. There are USB sockets on most trains and on all new buses.
If you have registered your period ticket in the app, you can lend it to someone else.
How it works:
- The app generates a text message that you send to the person borrowing the ticket. The person borrowing the ticket must have the app installed on their phone.
- Once they have received the ticket, they can use it until 4 am.
- The ticket will return to you automatically at 4 am.
- You can lend out your ticket any number of times, but to a maximum of five different phones per ticket.
You must be able to show that you are a student in order to travel at the discounted price. If you are unable to produce your student identification and personal identification document at a ticket inspection, you may be given a penalty fare. This penalty fare can be reduced if you subsequently produce your student identification and personal identification document at the ticket inspection office.