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Frequently asked questions

A ticket must be readable in order to be valid.

If your battery runs out during your journey and there is a ticket inspection, our inspectors can lend you a charger. Train conductors and bus drivers do not have any chargers to lend.

We are working to enable you to charge your phone on board our vehicles. There are USB sockets on most trains and on all new buses. 

If you are logged in you can lend your period ticket to someone else.

How it works:

  • The app generates a text message that you send to the person borrowing the ticket. The person borrowing the ticket must have the app installed on their phone. 
  • Once they have received the ticket, they can use it until 4 am.
  • The ticket will return to you automatically at 4 am.
  • You can lend out your ticket any number of times, but to a maximum of five different phones per ticket.

You need to be able to show that you are a student to travel with discounted price. If you cannot view student ID and id for our ticket control  you can get a fee. You can get the fee reduced if you subsequently show  student ID and ID at the ticket control's expedition.

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