Loss guarantee – register your ticket

Our loss guarantee is like a safety net for you. It means you can block a card or ticket that has been lost and recover any remaining value. The loss guarantee applies to period tickets and pay-as-you-go.

Setting up a loss guarantee for your Västtrafikkort

  1. Create an account.
  2. Register your card.
  3. If you lose your card, log in and block it. A new card will then be sent to your home address.

Setting up a loss guarantee for app tickets

  1. Create a account in the app by tapping on the menu icon at the top left. Or log in to the app if you already have an account. 
  2. Once you have logged in to the app, any period ticket you buy in the app is automatically registered.
  3. Log in to the app from your new phone if you lose your old one. Your tickets will move to your new phone and no longer be available on your old phone.
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