Purchase and payment of period tickets
You can buy period tickets in Västtrafik shops, at Västtrafik’s points of sale and as mobile tickets in the Västtrafik To Go app. In some areas, period tickets are also sold on board vehicles. Period tickets that are not purchased using the Västtrafik To Go app must be loaded onto a Västtrafikkort.
For more information about period tickets, visit Västtrafik’s website.
Activating a period ticket
Flexible start date
Most period tickets on a Västtrafikkort have a flexible start date, which means they are activated the first time the ticket is used by holding it against a card reader. Flexible period tickets with validity of 30 days and 90 days must be activated within 30 days of the date of purchase and are valid from the time they are activated until 23:59 on the final day of validity.
Fixed start date
With a fixed start date, you decide at the time of purchase what date the period will begin, but this must be within 30 days of the date of purchase. This applies both to period tickets on a Västtrafikkort and in the Västtrafik To Go app. Fixed periods are valid from 00:00 on the first day of validity to 23:59 on the final day of validity. Period tickets on a Västtrafikkort that are valid for 365 days are only available with a fixed start date.
If you top up your card with more than one period ticket at the same time, it is important to remember that each period ticket is subject to the terms and conditions in force at the time it is activated. For example, if you buy youth tickets just before your 20th birthday but do not activate them until after your 20th birthday, they are not valid for you. You will then have to exchange the ticket at a Västtrafik ticket office.
Exchanges and refunds of period tickets
You can exchange a period ticket for any other ticket product within 30 days of purchase if it has not yet been activated. If you have already activated the period ticket, you can exchange it for another ticket product within 24 hours of activation. This does not apply to Chalmers top-ups and period tickets in To Go.
A period ticket can be refunded if Västtrafik changes the transport services available. In this case, the services available must have changed more than could reasonably have been expected at the time of purchase. The change must also have a major impact on you. In such cases, the value remaining at the time of the refund will be repaid.
Period ticket validity
You can see the validity period of your period ticket and the zone or zones for which it is valid on the receipt, at a card reader or on a validity receipt. For more information about our various period tickets and the areas in which they are valid, visitVästtrafik’s website.