Purchase and payment of period tickets
You can buy period tickets in Västtrafik shops, at Västtrafik’s points of sale and as mobile tickets in the Västtrafik To Go app. In some areas, period tickets are also sold on board vehicles. For more information see www.vasttrafik.se. Period tickets that are not purchased using the Västtrafik To Go app must be loaded onto a Västtrafikkort.
For more information about period tickets, visit www.vasttrafik.se.
Activating a period ticket
A period ticket on a Västtrafikkort is activated when you make your first journey with it. You can also choose a specific activation date when you buy your period ticket. The ticket must be activated within 180 days of purchase, otherwise it will become invalid. For period tickets in the Västtrafik To Go app, you select the activation date, which must be within the next 30 days, at the time of purchase.
If you top up your card with more than one period ticket at the same time, it is important to remember that each period ticket is subject to the terms and conditions in force at the time it is activated. For example, if you buy youth tickets just before your 20th birthday but do not activate them until after your 20th birthday, they are not valid for you. You can then change the tickets in Västtrafik's ticket offices.
Exchanges and refunds of period tickets
You can exchange a period ticket for any other ticket product within 180 days of purchase if it has not yet been activated. If you have already activated the period ticket, you can exchange it for another ticket product within 24 hours of activation. This does not apply to Chalmers top-ups and period tickets in To Go.
A period ticket can be refunded if Västtrafik changes the transport services available. In this case, the services available must have changed more than could reasonably have been expected at the time of purchase. The change must also have a major impact on you. In such cases, the value remaining at the time of the refund will be repaid.
Period ticket validity
You can see the validity period of your period ticket and the zone or zones for which it is valid on the receipt, at a card reader or on a validity receipt. For more information about our various period tickets and the areas in which they are valid, visit www.vasttrafik.se.
Full terms and conditions of purchase and travel