Ticketing Info

Single tickets can be used for travel on our trains, buses, trams and ferries. You can travel as much as you like during your ticket’s validity period. This ticket is not valid only for a specific departure.

Activating your ticket

  • Paper tickets and tickets bought using the Västtrafik To Go app are activated at the time of purchase.
  • Pay-as-you-go tickets are activated when you hold the card against the card reader.

 

How long a single ticket is valid for

One zone: 90 minutes from when you buy or activate the ticket.

Multiple zones: 180 minutes from when you buy or activate the ticket.

How long a pay-as-you-go ticket is valid for

One zone: 90 minutes from when you check in.

Multiple zones: 90 minutes in the first zone, then 90 minutes from when you check out in each new zone, provided you do this within 180 minutes of beginning your journey.

Purchase and payment of single tickets

You can buy single tickets in all sales channels. You can buy them as a paper ticket or on a Västtrafikkort. You can also buy a ticket in the Västtrafik To Go app. Information on how to pay in the different channels can be found at www.vasttrafik.se. You cannot buy tickets on buses in Gothenburg, Partille and Mölndal.

Activating a single ticket

See the ticket for current activation terms and conditions. Single tickets bought using the Västtrafik To Go app are activated at the time of purchase.

Single tickets on a Västtrafikkort become valid when they are presented to a card reader and they must be activated within 365 days of purchase.

Validity of single tickets

Your ticket is valid for 90 minutes if you are travelling in one zone and for 180 minutes if you are travelling across several zones, starting from the time of purchase.

The zone or zones for which your ticket is valid are stated on the ticket.

If you are travelling between zones, you are not permitted to pass through a zone where the total fare from your start zone is higher than the price of the ticket you have already purchased.

Bridging ticket

You can extend the validity of a single ticket to more zones by purchasing a bridging ticket (not available for mobile tickets). You must do this before you have passed through the first zone and within the change time for your single ticket. The validity period is calculated on the basis of the ticket you purchased last. Your single ticket is used as part payment when you buy a bridging ticket.

Bridging tickets cannot be bought to extend the validity of tickets purchased using the Västtrafik To Go app.

Full terms and conditions of purchase and travel

Purchase and payment of pay-as-you-go top-ups

You can buy a pay-as-you-go top-up in Västtrafik shops, at Västtrafik’s points of sale and, in some areas, on board vehicles. More information can be found at www.vasttrafik.se.

You an create a pay-as-you-go account on the card by topping it up with money. You can do this at Västtrafik shops, at Västtrafik’s points of sale and on some vehicles. You can then use your card to pay for travel on board Västtrafik’s vehicles. For more information about pay-as-you-go, visit www.vasttrafik.se.

Deposit for pay-as-you-go cards

The first time you buy a Västtrafikkort with pay-as-you-go, you pay a deposit of SEK 50. You can use this to pay for travel if the balance on your card is lower than the cost of your journey. If the card is cancelled because it has expired, this deposit is not refunded.

Deposit refund form (PDF, opens in a new window)

Activating pay-as-you-go

Pay-as-you-go does not need to be activated. The card is ready to use as soon as it has been topped up.

When you present your Västtrafikkort to a card reader, the fare is deducted from the balance on your card. You may need to press the buttons on the card reader and present your card again if you change lines and services when travelling through more than one zone. For more information about travelling using pay-as-you-go, visit www.vasttrafik.se.

Exchanging pay-as-you-go

You an use your pay-as-you-go balance as part payment or full payment for another ticket.

Redemption of pay-as-you-go card

If you hand back a pay-as-you-go card for redemption, the balance and deposit will be refunded to you in the form of a promotional code which can be used in the To Go app or a voucher which can be used when buying a ticket from a Västtrafik ticket office or sales point. If you want the money paid into a bank account, only the deposit will be refunded. If the balance on the card is negative, the refund will be reduced. See the special application form for redemption on www.vasttrafik.se.

Validity of pay-as-you-go

You can travel using pay-as-you-go across one or more zones. If you are travelling within one zone, you can change lines within 90 minutes of your first check-in. If you are travelling between several zones, the change time is 90 minutes from when you checked out in the new zone. If you travel to a further zone, the 90-minute validity period applies there in the same way, but only if it has been less than 180 minutes since your first check-in.

If pay-as-you-go is withdrawn from the ticket range, for example for technical reasons or if the ticketing system changes, you will need to exchange your pay-as-you-go balance for a replacement ticket of your choice. Such exchange must be made during a transitional period of 12 months from the date when Västtrafik announces on its website that pay-as-you-go is to be withdrawn from the ticket range. You cannot choose to have the balance or the deposit paid to you in cash.

Abuse and blocking of pay-as-you-go

Västtrafik has the right to block your pay-as-you-go account, and any funds in it, where it suspects that the Cancel feature has been abused. Once Västtrafik has blocked your pay-as-you-go account, you are not entitled to a refund of your pay-as-you-go credit or your deposit.

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