Transportation service

Transportation service is public transport for people who are unable to travel using ordinary public transport as a result of illness or disability. You must have a transportation service pass in order to travel using the transportation service. 

Travelling by transportation service

  • You must have a transportation service pass. Your municipality will decide whether you are entitled to transportation service. 
  • Book by phone at least one hour before you want to travel.
  • Pay the driver when you are picked up.


The price depends on the route you are travelling and the rules in your municipality. You will be told the cost of the journey when you book. 

Free travel with a transportation service pass for those living in Gothenburg

If you have a transportation service pass that is valid for Göteborgs kommun, you can travel free of charge on public transport within Gothenburg and on Flexlinjen. You must have your transportation service pass and personal identification with you when you travel.

Terms and conditions


You can bring your pet with you on the journey if you mention this when booking and if your municipality allows. Pets must travel in a cage in the vehicle’s luggage area. 

Please be aware that there may be animals on the vehicle if an accompanying passenger has brought a pet with them. 


Please indicate when booking if you want to bring a pram or pushchair with you.


Please indicate when booking if you want to bring luggage with you. You can bring luggage with you that is no larger than two shopping bags. 

Booster seats for children

The vehicle is equipped with a booster seat for one child. If more than one child will be travelling in the same vehicle, you must bring your own additional booster seats or child car seats.

Rollators and aids

Please indicate when booking which aids you want to bring with you, such as a rollator.

Accompanying passenger: pays the same price as you. 
Companion: travels free of charge. Your transportation service pass must state that a companion may travel with you on your journey.