Västtrafik complies with relevant national and international laws and regulations governing the rights of passengers with a disability. These include the rules contained in the Swedish Discrimination Act, the Swedish Act on Disabled Access to Public Transport, the UN Convention on the Rights of Persons with Disabilities and the Swedish Act on the Rights of Public Transport Passengers.
Wheelchairs and rollators
You can take manual and electric wheelchairs and electric scooters (electric wheelchairs with handlebars) on our vehicles. However, you cannot take electric scooters on buses. If you are travelling with a wheelchair or a rollator, you should be able to board and alight unaided or with the help of a companion. You will receive assistance with the vehicle lifts or ramps should you need it. In exceptional cases, however, there may be special circumstances when in the driver’s opinion, this is not possible, for example. if it might affect safety onboard the vehicle. You must inform the driver if you require this for boarding or alighting. If required, transport staff will provide help to strap in your wheelchair and take payment for your journey. This does not apply on trams however.
The wheelchair, rollator or other similar technical aid must not exceed 70 cm wide and 120 cm long, and the total weight, including the passenger, must not exceed 300 kg, except on trams, where the maximum weight is 250 kg. The wheelchair's brake must be applied during the journey. Vehicles with designated wheelchair space have a sign at the entrance door and on board. You must use any fastening devices provided for the whole of your journey. On buses and trams with a wheelchair space without a fastening device, the wheelchair must be
turned so that it faces the rear of the vehicle. If the wheelchair space on a tram is occupied, you can use the flexible area. For safety reasons, wheelchairs, like pushchairs for example, that use the flexible area must not block aisles or doors. On buses that do not have special wheelchair space, you must not travel in your wheelchair and must instead use an ordinary seat. The empty wheelchair must be stored in the space indicated with the brake applied.
Assistance of an accompanying person at stations and terminals
If you have a disability or special needs, you are entitled to the assistance of an
accompanying person in conjunction with your trip at stations and terminals that provide this service.
Guide dogs and hearing dogs
If you need a guide dog or a certified hearing dog, you can always bring the dog with you free of charge. This applies even if there is already a dog or other pet on board the vehicle.
Within Gothenburg, an accompanying person may travel free of charge together with a full fare paying passenger with a disability and a mobility services certificate. In other parts of the region, an accompanying person pays the regular price for the trip.
An accompanying person of a visually impaired passenger travels free of charge within Västtrafik Gothenburg region (Ale, Alingsås, Gothenburg, Härryda, Kungsbacka, Kungälv, Lerum, Mölndal, Orust, Partille, Stenungsund, Tjörn and Öckerö) and in some parts of the Västtrafik Fyrbodal region (Lysekil, Munkedal, Sotenäs, Strömstad, Tanum and Uddevalla).