Västtrafik complies with relevant national and international laws and regulations governing the rights of passengers with a disability. These include the rules contained in the Swedish Discrimination Act, the Swedish Act on Disabled Access to Public Transport, the UN Convention on the Rights of Persons with Disabilities and the Swedish Act on the Rights of Public Transport Passengers.
Wheelchairs, rollators and other assistive technology
You may bring a wheelchair, electric wheelchair or other equivalent technical aids on our vehicles. However, you cannot take an electric scooter on buses. In exceptional cases, however, there may be special circumstances when the driver or other staff on board decide that this is not possible, for example if it might affect safety onboard the vehicle.
If you are travelling with a wheelchair or a rollator, you should be able to board and alight unaided or with the help of a companion. You will receive assistance with the vehicle lifts or ramps should you need it. You must inform the driver if you require this for boarding or alighting. If required, transport staff will provide help to strap in your wheelchair and take payment for your journey. This does not apply on trams however.
The wheelchair, rollator or other similar technical aid must be no more than 70 cm wide and 120 cm long and the total weight, including the passenger, must not exceed 300 kg, except on trams, where the maximum weight is 250 kg. The wheelchair’s brake must be applied throughout the journey. Vehicles with designated wheelchair space have a sign at the entrance door and on board. You must use any fastening devices provided for the whole of your journey. On buses and trams with a wheelchair space without a fastening device, the wheelchair must be positioned backwards against a support or seat back in the direction of travel. If the wheelchair space on a tram is occupied, you can use the flexible area. For safety reasons, wheelchairs, like pushchairs for example, that use the flexible area must not block aisles or doors. On buses that do not have special wheelchair space, you must not travel in your wheelchair and must instead use an ordinary seat. The empty wheelchair must be stored in the space indicated with the brake applied. For more information about the rules onboard for wheelchairs may be found on the Västtrafik website.
Companion service – at stations and terminals
If you have a disability or special needs, you are entitled to assistance in connection with your trip at stations and terminals that provide this service. For more information about assistance services, visit Västtrafik’s website.
Assistance and guid dogs
If you need of a guide dog or certified hearing dog, you may travel anywhere in the vehicle.
Travel assistance card
The travel assistance card is a ticket that makes it possible for those who have difficulty in using public transport by themselves to take a friend or escort with them to help. The holder of the travel assistance card must have a valid ticket for his or her journey and lends the travel assistance card to the person who is travelling to give assistance. The travel assistance card can only be used in combination with another valid ticket. The card is personal and the name of the customer (the person entitled to the service) is printed on the ticket. The card is only valid together with a valid ID document.
In the case of a ticket inspection, the customer must be able to show a valid ticket, travel assistance card and ID with the same name as on the travel assistance card. When travelling on a vehicle without a card reader, the customer shall have a validity receipt for the travel assistance card. The card is valid for 8 months at a time.
Some special conditions apply to mobility services. More information can be found at www.Västtrafik.se.