Västtrafik complies with relevant national and international laws and regulations governing the rights of passengers with a disability. These include the rules contained in the Swedish Discrimination Act, the Swedish Act on Disabled Access to Public Transport, the UN Convention on the Rights of Persons with Disabilities and the Swedish Act on the Rights of Public Transport Passengers.
Wheelchairs, rollators and other assistive technology
You may bring with you on our vehicles a wheelchair, electric wheelchair or other equivalent support. The walker/rollator, wheelchair or other equivalent support may not exceed the dimensions of 70 cm wide or a length of 120 cm, and together with the passenger may not weigh more than 300 kg, with the exception of trams where the maximum weight is 250 kg. The wheelchair must be braked while the vehicle is in movement.
If you are going to travel with a wheelchair or a walker/rollator, you must be able to board and alight unaided or with the assistance of a companion travelling with you. You will receive assistance with a vehicle lift or ramp if you need it, with the exception of trams. You must inform the driver if you will need this for boarding or alighting If necessary, transport staff will provide assistance to strap your wheelchair in.
However there may be special circumstances in exceptional cases when the driver or on-board staff makes the assessment that this is not possible, for instance if it would negatively affect the safety on-board the vehicle.
On accessibility-adapted vehicles with an approved designated space for a wheelchair, boarding must take place through the doors with an orange marking. There are also universal design signs at the boarding door and on-board. When a fastening device is available, this must be used throughout the entire journey. In buses and trams with a wheelchair space without a fastening device, the wheelchair must be facing backwards against the support or seat back in the direction of travel. If the wheelchair space on a tram is occupied, it is permissible to use the flexible area. For safety reasons, wheelchairs as well as prams/baby carriages that use the flexible area may not be allowed to block the aisle or doors. On buses that do not have a special wheelchair space, you may not travel in your wheelchair and instead must use an ordinary seat, and the empty wheelchair must be stored in the space indicated and be locked with a brake.
Companion service – at stations and terminals
If you have a disability or special needs, you are entitled to assistance in connection with your trip at stations and terminals that provide this service. For more information about assistance services, visit Västtrafik’s website.
Assistance and guid dogs
If you need of a guide dog or certified hearing dog, you may travel anywhere in the vehicle.
Travel assistance card
The travel assistance card is a ticket that makes it possible for those who have difficulty in using public transport by themselves to take a friend or escort with them to help. The holder of the travel assistance card must have a valid ticket for his or her journey and lends the travel assistance card to the person who is travelling to give assistance. The travel assistance card can only be used in combination with another valid ticket. The card is personal and the name of the customer (the person entitled to the service) is printed on the ticket. The card is only valid together with a valid ID document.
In the case of a ticket inspection, the customer must be able to show a valid ticket, travel assistance card and ID with the same name as on the travel assistance card. When travelling on a vehicle without a card reader, the customer shall have a validity receipt for the travel assistance card. The card is valid a maximum of two years at a time.
Some special conditions apply to mobility services. More information can be found at the section about Transportation service (Färdtjänst).