Accessibility

You will find information about accessibility on services here. For example, how vehicles are adapted for wheelchairs. When you search for a journey in Travel planner, you can see accessibility details for our lines and stops.

To see accessibility details for your line

  1. Search for your journey in Travel planner
  2. Select a departure
  3. If the line has wheelchair space and a ramp/lift, a wheelchair symbol is displayed. 

 

Accessibility at stops:

Click on the cog symbol to choose the kind of accessibility you are looking for at a stop. 

Accessibility measures include:

  • Benches
  • Shelters (boarding point)
  • Information (boarding point)
  • Curbs
  • Hazard markings
  • Guide markings
  • Lighting

All of Västtrafik’s vehicles are accessible, with the exception of 30 per cent of trams. 

Accessibility measures include:

  • Wheelchair space
  • Ramp/lift
  • Voice announcement of next stop
  • Sign indicating next stop 

You can take manual and electric wheelchairs and electric scooters (electric wheelchairs with handlebars) on our vehicles. However, you cannot take electric scooters on buses.

If you are travelling with a wheelchair or a rollator, you should be able to board and alight unaided or with the help of a companion. You will be given help with the lift/ramp on vehicles if the traffic situation permits. You must inform the driver if you require this for boarding or alighting. If required, transport staff will provide help to strap in your wheelchair and take payment for your journey. This does not apply on trams however.

The wheelchair, rollator or other similar technical aid must be no more than 70 cm wide and 120 cm long and the total weight, including the passenger, must not exceed 300 kg, except on trams, where the maximum weight is 250 kg. The wheelchair’s brake must be applied throughout the journey. Vehicles with designated wheelchair space have a sign at the entrance door and on board. You must use any fastening devices provided for the whole of your journey. On buses and trams with a wheelchair space without a fastening device, the wheelchair must be positioned against a support or seat back so that it faces the rear of the vehicle. If the wheelchair space on a tram is occupied, you can use the flexible area. For safety reasons, and as with pushchairs for example, wheelchairs that use the flexible area must not block the aisles or doors. On buses that do not have designated wheelchair space, you must not travel in your wheelchair and must instead use an ordinary seat. The empty wheelchair must be stored in the space indicated with the brake applied.

Full terms and conditions of purchase and travel. 

Ways of contacting us about accessibility issues

We work closely with disability organisations but formal dialogue takes place with the Västra Götaland region’s group.

Consultation on disability issues.