Outlay for other transport (such as taxi or private car)

If you estimate that you will arrive at your destination at least 20 minutes late using Västtrafik, you can travel by other transport (such as taxi or private car) and get compensation for it instead of waiting for your next departure.

Frequently asked questions

Yes, receipts are required in order for us to process your case. You can either attach the receipts digitally using the form on this page or send them by post to:

FRISVAR
Västtrafik AB
20467508
401 10 Göteborg

The maximum compensation for taxis is SEK 1 500 per person. If the trip costs more, you have to pay the rest by yourself. Additional costs such as prioritized pickup or tipping will not be reimbursed.

Tip, share taxi!

By sharing a taxi with one or more travelers, you can travel a longer distance because the maximum amount counts per person. Two people can therefore take a taxi for SEK 3 000. If there are several of you who share the cost of a taxi and do not belong to the same travel company, we recommend that you request a shared original receipt from the driver.

If you travel with your own car or are given a ride, we will compensate your trip according to the Swedish Tax Agency's standard for tax-free mileage allowance (SEK 25 per 10 km). The maximum compensation is SEK 1500 regardless of how many people travel in the car.

No, when you apply for compensation for travel by taxi or private car, you are not entitled to any additional compensation.

Yes, parking fees must be supported by a receipt, and congestion tax must be verified with a copy of the payment slip or a statement from the Swedish Transport Agency.

We and many other public organisations – such as government agencies, municipalities and regions – use Swedbank's payment system (SUS) to make payments to private individuals, a secure and efficient system that simplifies the handling of large volumes of payments.

You do not need to be a customer of Swedbank to receive money via SUS. But if you are not registered via SUS, the money will instead arrive as a payment notice in the mail.

If you want to avoid this, you can register your bank account in SUS. If you are a minor, you can do this by visiting a Swedbank branch together with your guardian. Both need to bring valid identification.

By registering the account in SUS, you avoid paper notices and receive future payments directly to the account.

About SUS on Swedbank's website

Outlay for other transport (such as taxi or private car)

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Tip, share taxi!