Västtrafik strives to fulfil relevant national and international laws and regulations governing the rights of passengers with a disability. These include the rules contained in the Swedish Discrimination Act, the Swedish Act on Disabled Access to Public Transport, the UN Convention on the Rights of Persons with Disabilities and the Swedish Act on the Rights of Public Transport Passengers.
Wheelchairs, rollators and other assistive technology
You may bring a wheelchair, electric wheelchair or other equivalent technical aid on our vehicles. A walker, wheelchair or other equivalent technical aid may not exceed 70 cm wide, 120 cm long and together with the passenger weigh a maximum of 300 kg. This applies with the exception of trams and boats at low or high tide with plus / minus 60 cm at bridges that are not floating bridges. The maximum limit is then 250 kg. The wheelchair must be braked while driving. If you travel with a walker or wheelchair, you should be able to get on and off on your own or with the help of an escort. You get assistance with a lift / ramp on the vehicles if you need it, with the exception of the tram. In this case, you must alert the driver when getting on or off. If necessary, you get help from traffic personnel to fasten the wheelchair. In exceptional cases, however, there may be special circumstances when the driver or on-board staff assess that this is not possible, e.g. if it would affect the safety on board the vehicle or the safety of you as a passenger. If you are traveling by boat at low or high tide with plus / minus 60 cm, we cannot guarantee that you can get on board from jetties that are not floating jetties.
On accessibility-adapted vehicles with an approved designated space for a wheelchair, boarding must take place through the doors with an orange marking. There are also universal design signs at the boarding door and on-board. When a fastening device is available, this must be used throughout the entire journey. In buses and trams with a wheelchair space without a fastening device, the wheelchair must be facing backwards against the support or seat back in the direction of travel. If the wheelchair space on a tram is occupied, it is permissible to use the flexible area. For safety reasons, wheelchairs as well as prams/baby carriages that use the flexible area may not be allowed to block the aisle or doors. On buses that do not have a special wheelchair space, you may not travel in your wheelchair and instead must use an ordinary seat, and the empty wheelchair must be stored in the space indicated and be locked with a brake.
Companion service – at stations and terminals
If you have a disability or special needs, you are entitled to assistance in connection with your trip at stations and terminals that provide this service. For more information about assistance services, visit Västtrafik’s website.
Assistance and guide dogs
If you are dependent on a guide dog, certified signal dog or the equivalent, you can board the bus via any door and sit anywhere in the vehicle. Some buses have a recommended place behind the driver for passengers with a guide dog.
Travel assistance card
The travel assistance card is a ticket that makes it possible for those who have difficulty in using public transport by themselves to take a friend or escort with them to help. The holder of the travel assistance card must have a valid ticket for his or her journey and lends the travel assistance card to the person who is travelling to give assistance. The travel assistance card can only be used in combination with another valid ticket. The card is personal and the name of the customer (the person entitled to the service) is printed on the ticket. The card is only valid together with a valid ID document.
In the case of a ticket inspection, the customer must be able to show a valid ticket, travel assistance card and ID with the same name as on the travel assistance card. When travelling on a vehicle without a card reader, the customer shall have a validity receipt for the travel assistance card. The card is valid a maximum of two years at a time.
Some special conditions apply to mobility services.
Terms and conditions for transportation service (Färdtjänst)