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How to travel with Transport service

  • You need to have a travel service certificate. Your municipality determines if you are eligible for transportation service.
  • Order by phone, web or app at the latest of one hour before you want to travel.
  • Pay to the driver when you get picked up.


The price depends on the distance you travel and the rules in your municipality. You will find out what the trip costs when you book it.

Valid ticket despite travel service certificate

In the past we have been offering free travel on public transport in Gothenburg for the travelers with a travel service certificate.  However the offer ceased to apply on July 1,  2018. In other words you need to buy a ticket to travel with public transport in Gothenburg regardless of your travel service certificate.

If you have a monthly card for Gothenburg's travel service, you can use it to travel with Västtrafik's public transport within Zone A. In case of manual ticket inspections, the card must be presented together with the travel service ID.

Terms and conditions


If your municipality allows you can bring your pet with you on the journey if you mention this when booking. Pets must travel in a cage in the vehicle’s luggage area. 

Please be aware that there may be animals on the vehicle if an accompanying passenger has brought a pet with them. 


Please indicate when booking if you want to bring a stroller with you.


Please indicate when booking if you want to bring luggage with you. You can bring luggage with you that is no larger than two shopping bags or a standard suitcase. 

Booster seat for children

The vehicle is equipped with a booster seat for one child. If more than one child will be travelling in the same vehicle, you must bring your own additional booster seat.

Walker or other personal equipment

Please indicate when booking which personal equipment you want to bring with you.

Fellow traveler: pays the same price as you. 
Companion: travels free of charge. Your transportation service certificate must state that a companion may travel with you on your journey.

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