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Ticket info

Single tickets can be used for travel on our trains, buses, trams , ferries and for travel with Närtrafiken. You can travel as much as you like during your ticket’s validity period. In other words, the ticket is not valid for only one specific departure.

Activating your ticket

  • Paper tickets and tickets bought using the Västtrafik To Go app are activated at the time of purchase.
  • Pay as you go tickets are activated when you hold the card against the card reader.

How long a single ticket is valid for

One zone: 90 minutes from when you buy or activate the ticket.

Multiple zones: 180 minutes from when you buy or activate the ticket.

For a journey in one zone that takes longer than 90 minutes, you need to buy either a two-zone ticket or two one-zone tickets.

A journey that has begun may always be completed on the same vehicle, even if the single ticket ceases to be valid during the journey.


How long is a pay as you go ticket valid for

One zone: 90 minutes from when you check in.

Multiple zones: 90 minutes in the first zone, then 90 minutes from when you check out in each new zone, provided you do this within 180 minutes of beginning your journey.

Purchase and payment of single tickets

You can buy single tickets in all our sales channels. You can buy them as a paper ticket or loaded to a Västtrafik card. You can also buy a ticket in the Västtrafik To Go app. Information on how to pay in the different channels can be found at Västtrafik’s website. You can not buy tickets on buses in Gothenburg, Partille and Mölndal.

Activating a single ticket

See the ticket for current activation terms and conditions. Single tickets bought using the Västtrafik To Go app are activated at the time of purchase.

Single tickets on a Västtrafik card become valid when they are presented to a card reader and they must be activated within 365 days of purchase.

Validity of single tickets

Your ticket is valid for 90 minutes if you are travelling in one zone and for 180 minutes if you are travelling across several zones, starting from the time of purchase.

The zone or zones for which your ticket is valid are stated on the ticket.

 

Purchase and payment of pay as you go

Pay as you go means that you can purchase and top-up a travel card with money in Västtrafik's stores, at Västtrafik's agents or on-board at some vehicles in certain areas. You can then use the card to pay for your travel on-board Västtrafik's vehicles.

Deposit for cards with pay as you go 

The first time you buy a Västtrafik card with pay as you go, you pay a deposit of SEK 50. You can use this to pay for travel if the balance on your card is lower than the cost of your journey. If the card is cancelled because it has expired, this deposit is not refunded.

Deposit refund form (PDF, opens in a new window)

Activating pay as you go

Pay as you go does not need to be activated. The card is ready to use as soon as it has been topped up.

When you present your Västtrafik card to a card reader, the fare is deducted from the balance on your card. You may need to press the buttons on the card reader and present your card again if you change lines and services when travelling through more than one zone. For more information about travelling using pay as you go, visit Västtrafik’s website.

Exchanging pay as you go

You an use your pay as you go balance as part payment or full payment for another ticket.

Redemption of a card with pay as you go 

If you hand back a pay as you go card for redemption, the balance and deposit will be refunded to you in the form of a promotional code which can be used in the To Go app or a voucher which can be used when buying a ticket from a Västtrafik store or agent. If you want the money paid by cash, only the deposit will be refunded. If the balance on the card is negative, the refund will be reduced. See the special application form for redemption on Västtrafik’s website.

Validity of pay as you go

You can travel using pay as you go across one or more zones. If you are travelling within one zone, you can change lines within 90 minutes of your first check-in. If you are travelling between several zones, the change time is 90 minutes from when you checked out in the new zone. If you travel to a further zone, the 90-minute validity period applies there in the same way, but only if it has been less than 180 minutes since your first check-in.

If pay as you go is withdrawn from the ticket range, for example for technical reasons or if the ticketing system changes, you will need to exchange your pay as you go balance for a replacement ticket of your choice. Such exchange must be made during a transitional period of 12 months from the date when Västtrafik announces on its website that pay as you go is to be withdrawn from the ticket range. You cannot choose to have the balance or the deposit paid to you in cash.

Abuse and blocking of pay as you go

Västtrafik has the right to block your pay as you go account  and any funds in it, where it suspects that the Cancel feature has been abused. Once Västtrafik has blocked your pay as you go account, you are not entitled to a refund of your pay as you go credit or your deposit.

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