More information about tickets, points of sale, etc., can be obtained from Västtrafik’s website or Customer Service.
Where to buy your ticket
- In the Västtrafik To Go app
- At Västtrafik’s points of sale
- From ticket dispensers on trams and at some stops
- From the driver or on-board staff on some vehicles.
How to pay for your ticket
In the Västtrafik To Go app, you can pay by bank card, Swish, Västtrafik points or promotional codes.
In Västtrafik ticket offices you can pay by bank card, Swish, cash or vouchers.
More information about the payment options that are available on board our vehicles and through Västtrafik’s sales channels can be found on Västtrafik’s website.
You can pay using Västtrafik points in the Västtrafik To Go app.
How promotional codes work
Promotional codes are distributed via a campaign or as compensation for delay.
Promotional codes only have a value when they are redeemed for Västtrafik points. Promotional codes can only be redeemed for Västtrafik points and cannot be exchanged for cash.
Validity period of promotional codes
Promotional codes are valid for twelve (12) months from the date of issue unless otherwise stated on the promotional code itself. Shorter validity periods may apply to promotional codes issued during e.g. campaigns.
How Västtrafik points work
Västtrafik points are not transferable. You receive Västtrafik points when you redeem promotional codes in the Västtrafik To Go app.
You can also earn Västtrafik points by buying single tickets in the Västtrafik To Go app. To earn Västtrafik points, you must be logged in to My Account in the Västtrafik To Go app.
You can see your current Västtrafik points balance on My Account in the Västtrafik To Go app.
One (1) Västtrafik point has a value equivalent to one krona (SEK 1).
Terms and conditions for earning Västtrafik points
You earn Västtrafik points according to the special terms and conditions and levels that apply at the time you purchase your ticket. The special terms and conditions and current levels for earning Västtrafik points can be found at Västtrafik’s website.
How to use Västtrafik points
You can only use Västtrafik points to pay for tickets in the Västtrafik To Go app if you are registered and logged in to My Account in the app.
If you have Västtrafik points in your balance in the Västtrafik To Go app, the Västtrafik points will always be used first when you buy a ticket. If there are not enough points in your balance in the Västtrafik To Go app to pay for your ticket, you must pay the remaining amount for the ticket using a different payment method.
Västtrafik points cannot be exchanged for cash.
Validity period of Västtrafik points
Your Västtrafik points balance may cease to be valid and disappear automatically if you have not used or earned any Västtrafik points for a period of twenty-four (24) months. Every time you add or use Västtrafik points, the validity period is extended by a further twenty-four (24) months from the time of the transaction with points.
Vouchers and gift cards
You can use Västtrafik vouchers and gift cards to pay at Västtrafik’s points of sale but not on board vehicles. No change is given in cash.
You can use Västtrafik gift cards to buy tickets at Västtrafik ticket offices and sales points. Gift cards and vouchers are valid for one year from purchase. A shorter validity period may apply to vouchers issued under certain circumstances, for instance with a promotional campaign.
Receipt and delivery
Tickets are delivered in several ways. Tickets delivered to a Västtrafikkort or a mobile device are linked to the card or device to which they are delivered.
You will always be offered a receipt when you make a purchase at one of Västtrafik’s points of sale.
If you are registered on My Account, you can view your purchases there.
More information about the delivery of tickets and receipts is available on Västtrafik’s website.
The ticket is valid for travel in accordance with the terms and conditions that apply when it is activated.
The validity period and the zones in which the ticket is valid vary depending on the type of ticket.
Liability for ticket, loss and barring of tickets
You, yourself are liable for your ticket and for being able to show a valid ticket for the duration of your journey.
Västtrafik can pay compensation for the loss of a ticket only if the loss is due to a circumstance for which Västtrafik is responsible, including careless handling.
Västtrafik does not accept liability for the loss of a ticket due to technical problems encountered by another party with whom Västtrafik does not have an agreement, such as your internet service provider, or for technical issues with your mobile device or the like.
If you are registered on My Account, there is a loss guarantee for a Västtrafikkort with a period ticket, as well as pay-as-you-go. The same applies to registered period tickets in the Västtrafik To Go app.
A mobile ticket is linked to the mobile device used to purchase it. If the mobile ticket is registered and linked to your account on My Account, you can transfer the ticket to a different mobile device. You may need to do this if you lose your mobile device, for example. You can make this kind of transfer no more than twice in any 30-day period. To buy a period ticket 365 days in the app Västtrafik To Go, your phone’s operating system (Android/iOS) must be no more than 2 years old and you must be logged in when making the purchase.
Västtrafik has the right to confiscate a ticket where it is suspected that the ticket is counterfeit, has been tampered with or its validity is otherwise questionable. In this case, Västtrafik has the right to block a Västtrafikkort on a temporary or permanent basis without compensating the owner for any remaining value. Västtrafik also has the right to block a mobile ticket or access to the Västtrafik To Go app.
Västtrafik also has the right to apply a block if this is necessary for technical, security or other reasons in order to protect the interests of customers, third parties or itself.
If the manipulation, misuse or other unauthorised or illegal use of promotional codes or Västtrafik points is suspected, Västtrafik can fully or partially block or delete promotional codes and Västtrafik points without prior warning. Västtrafik also has the right to block or delete promotional codes and Västtrafik points if this is necessary for technical, security or other reasons in order to protect the interests of customers, third parties or itself.
It is not permissible to lend a period ticket to someone else for financial compensation.
Exchanges and refunds
Pursuant to the Swedish Distance and Off-Premises Contracts Act (2005:59), you have no general right of rescission when you purchase tickets.
Tickets can only be refunded or exchanged if this is stated in the terms and conditions that apply for the specific ticket type or if the passenger is entitled to a refund under the Swedish Act on the Rights of Public Transport Passengers.
If your ticket is incorrect or is delivered late, you can make a claim for this from Västtrafik Customer Service. If there is an error on a ticket you have purchased, you must make a claim within 60 days.
If you suspect an error after travelling using pay-as-you-go, you can report the error on Västtrafik’s website under Customer Service/Claim. You can make such a claim no sooner than 48 hours after your journey and no later than 60 days after your journey.
You can get help with exchanging a damaged Västtrafik card through Mitt Konto, customer service or a Västtrafik store.
If you have any problems redeeming promotional codes or earning or using Västtrafik points, please contact our Customer Service on: +46 (0)771‐41 43 00.
Lifespan of your Västtrafikkort
The Västtrafikkort has a limited lifespan. Cards bought from November 2012 onwards can be used for up to eleven years. You can find information about the lifespan of your card on the receipt given to you when you buy a ticket that is added to the card and on My Account on Västtrafik’s website.
Cards that are approaching their expiry date can be exchanged in a Västtrafik store or through My Account. Any tickets or balance on the card will be transferred to the new card.
Replacement of the ticketing system
If Västtrafik replaces its ticketing system, it may be necessary to replace tickets. If so, this will take place over a transitional period of 24 months.
Some expired tickets can be redeemed. Please contact Customer Service for more information.
For passengers travelling using company cards, both the general terms and conditions of travel and the special terms and conditions of purchase for corporate customers apply. For more information, visit Västtrafik’s website