Depending on the type of ticket you have, we need different information from you. Use the appeal form and attach files as shown below.
School card
To have your surcharge reduced to SEK 50, you need to show a valid school card. Attach a picture of the front and back of the card and make sure that the school card is signed by you.
Student certificate
To have your surcharge reduced to SEK 150, you need to attach a screenshot from your student ID showing that you have the student travel symbol and ticket. Also attach a picture of your ID.
Other tickets
To have your surcharge reduced to SEK 150, we need to verify that you had a valid ticket at the time of the check. Use the appeal form. The ticket must be registered on My Account and belong to you who received the surcharge. The ticket must also be activated before the time of the ticket inspection. For the ticket to be valid, you need to have purchased and activated your digital ticket before boarding the vehicle or have checked in your card in connection with boarding.