To enable Västtrafik to administer and provide your journey by demand-responsive service in the best possible manner in accordance with the terms agreed by your municipality or Region Västra Götaland, Västtrafik needs to process certain personal data about you.
How Västtrafik obtains your personal data
Your personal data can come from many different sources, including you, your municipality, hospital trips in Region Västra Götaland or Region Västra Götaland’s population register, Västfolket.
Examples of personal data processed by Västtrafik
Examples of personal data processed include your name, address, personal identity number, telephone number and information about what is decided about your trips by your municipality or Region Västra Götaland.
How Västtrafik uses your personal data
Västtrafik has the right to process the personal data necessary to fulfil our obligations to your municipality or Region Västra Götaland to plan and execute your trips, or if you have given your consent to Västtrafik processing your personal data. Västtrafik may also need to process your personal data as a result of legal or statutory requirements.
In some cases, Västtrafik may need your consent before processing your personal data. When you give consent in such cases, you will always be given clear information about what you are consenting to.
Västtrafik may use your personal data in the provision of your journey for purposes including the following:
- administering journey bookings
- providing booked journeys
- investigating incidents and comments from you as a customer, as well as from your municipality and hospital trips in Region Västra Götaland
- carrying out voluntary customer surveys
- reporting journeys and statistics to your municipality and hospital trips in Region Västra Götaland
- quality improvement and education
Who has access to your personal data
Your personal data is used by Västtrafik and by Västtrafik’s data processors, such as Västtrafik’s Customer and trip service, Västtrafik’s partner companies (transport companies for example), municipalities and hospital trips in Region Västra Götaland.
Västtrafik does not pass your personal data to other companies or authorities unless we need to do so on the basis of law, ordinance or public authority decision or in order to protect our rights or those of third parties.
Västtrafik never passes on, sells or exchanges your personal data for marketing purposes to third parties outside Västtrafik. Personal data is passed to third parties such as partner companies only where this is necessary for the provision of public transport services, ticket sales or other services.
Västtrafik is subject to the principle of public access. This means that certain documents constitute what are called official documents, which may be disclosed on request. Before disclosure, a secrecy review is performed in accordance with the Swedish Public Access to Information and Secrecy Act.
If you want to know more
Please do not hesitate to contact us if you have any questions about our processing of your personal data. You are welcome to call us on 020-91 90 90 and select option 4 for Customer service.