Recording of telephone calls to customer service

When you dial in to Västtrafik's Customer service call can be recorded. We do this to be able to help you in the best way and for your and Västtrafik's security.

What we do with recorded calls

Calls are saved for seven weeks
Only a few people have authorisation to listen to recorded calls

Calls may be used for the following purposes:

To ensure quality
To develop procedures and training materials
To clear up any confusion