How we handle recorded calls
- Calls are saved for seven weeks
- A few people have the right to listen to recorded calls
The calls can be used for the following
- Quality assurance work
- Develop routines and training materials
- Clear up ambiguities
Recording phone calls to customer service
When you call Västtrafik's Customer Service, the call may be recorded. We do this in order to help you in the best way and for your and Västtrafik's safety.