Tickets
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App Västtrafik To Go

Västtrafik To Go – mobile ticket

Buy your ticket wherever and whenever you like with the Västtrafik To Go app. You can buy single tickets, period tickets and day tickets and travel throughout Västra Götaland. Get started straight away – you don’t need to register to buy a ticket in the app.

Single tickets

Handy for the occasional traveller
You can see how much time there is left on your ticket
Discount if you buy tickets often

Day tickets

Ideal for those making several journeys in a short space of time
You can see how many hours are remaining on the ticket

Period tickets

You can see how many days are left on your ticket
Receive a reminder when it is time to buy a new ticket
Loss guarantee if you log in through the app

Pay securely using your payment card or Swish

Prices

The ticket price depends on the route you travel. You can see the price of the ticket in the app.

Example prices

Single ticket in Gothenburg Zon A: 34 SEK

Göteborg 24 hours Zon A: 110 SEK

Göteborg 72 hours Zon A: 210 SEK

Göteborg 30 days Zon A: 795 SEK

Göteborg 90 days Zon A: 2145 SEK

Göteborg 365 days Zon A: 7950 SEK

Search for your journey in the app

Everything you need can be found in a single app. You can search for journeys and buy tickets in Västtrafik To Go.

Questions about Västtrafik To Go

Show the ticket to the ticket inspector, driver, or train host while you're on the road. On vehicles that are equipped with a machine to read your ticket, show your ticket for scanning in the machine.

Keep in mind that the ticket should be activated before boarding.

A ticket must be readable in order to be valid.

If your battery runs out during your journey and there is a ticket inspection, our inspectors can lend you a charger. Train conductors and bus drivers do not have any chargers to lend.

We are working to enable you to charge your phone on board our vehicles. There are USB sockets on most trains and on all new buses.

You choose between credit card or Swish.

If you choose a credit card, you have the option to save your card number in the app so it´s quick to buy a ticket next time. You may need to confirm your purchases with Bank ID or 3D Secure.
Swish is a good option for those who cannot/do not want to pay by credit card.

If you have registered your period ticket in the app, you can lend it.

Here's how it's done:

The app creates a text message that you send to the person who will borrow the ticket. The person who is going to borrow the ticket needs to have the app installed on their phone. The lending is valid only when the ticket is visible in the recipient's app.
Once the ticket is received, it will be on loan until 04:00 am.
The ticket will automatically return to you at 04:00 am (24 hours after you lend it out).
You can lend the ticket unlimited number of times, but to a maximum of five different phones per ticket. If the recipient is logged in to the app at the time of lending, it can receive the ticket on multiple phones.
You can lend period tickets valid for 30, 90 or 365 days.

You can get your period ticket back if you lose your phone if you register it in the app. In order to get your ticket back, you must have been logged in to the app on the phone you lost. To move the ticket to your new phone, sign in to the app on the new phone.

You can move tickets to a new phone a limited number of times over a 30-day period.

If the app doesn't start, you can start by restarting your phone, restarting the app, and making sure you have internet coverage.

Our ticket inspectors are informed if there is a technical problem that causes Västtrafik To Go not to work.

If your purchase doesn't go through, make sure you have internet coverage and that you've turned on internet purchases for your debit card. If you are a Nordea customer, you must log in to your internet bank and open the card for internet purchases for each period ticket purchase in our app.

If you make four purchases of single tickets over seven days, you will receive a refund that you can use the next time you buy a ticket.

Here's how it works:

You must be logged in to the app to receive a refund.
You get a 20 percent refund when you buy single tickets in the app on four separate occasions within seven days.
The refund will be saved in your cash register so that you can use the money the next time you buy a ticket.

The seven days starts from your first purchase. If you buy your first single ticket on a Wednesday, you have until the next Tuesday to make four purchases to get a refund. If you make fewer than four purchases in your seven days, a new seven-day period starts on your next purchase after that.

If you buy two, three or four tickets at the same time, it still only counts as one purchase.

You can't withdraw or deposit money at your checkout in the app.
The money in the checkout can only be used to buy tickets in the app.

You can use the Västtrafik To Go app on iPhone and Android phones. To use the latest version of Västtrafik To Go, you need to have at least version 9.0 when it comes to iOS or version 5.0 for Android. Update your phone to get the best experience of the app.