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Ticket inspection

Ticket inspection

You are responsible for ensuring that you have a valid ticket for your trip. If you do not have a valid ticket, you risk receiving a surcharge. The purpose of ticket inspections is to prevent cheating and to get more travellers paying for themselves. If you think you have received an additional fee incorrectly, you can appeal against it.

How a ticket inspection works

Our ticket inspectors look at tickets on board our vehicles to check that they are valid for the journey. Ticket inspectors wear clearly visible uniforms.

The penalty for not having a valid ticket

Youths between 15-17 years: 750 SEK

Adults over the age of 18 years: 1500 SEK

Appealing against a surcharge

You can appeal if you think you have been given a penalty fare incorrectly. Submit your appeal to the ticket inspection office within ten days of the date of the ticket inspection.

Increased ticket inspections as follows

Week 5: Redbergsplatsen

Terms and conditions

Västtrafik's guidelines for ticket control (pdf, opens in new window)

Contact

E-mail: vasttrafikbiljettkontroll@securitas.se
Phone: 010-470 10 83 *
Postal and visiting address: Norra Hamngatan 18, 411 06 Göteborg
Opening hours: Monday: 10-18, Tuesday-Friday 10-16. Also applicable to weekdays before holidays.
Personal information that you provide when you call in to Västtrafik is treated in accordance with Västtrafik's privacy policy.

Frequently asked questions

If you have registered your season ticket in My Account before the check time, you may receive a lower surcharge afterwards.

This only applies to those who are registered on the ticket and if the ticket was activated and valid at the time of verification.

Here's how to do it:

Bring your registered season ticket and surcharge to the Ticket Control Expedition within seven days
The surcharge is reduced to SEK 150

You can have your penalty fare reduced if you have forgotten your student identification or Intygskort when travelling.

What you need to do is:

Take your ticket, penalty fare notice, valid personal identification document and student identification or Intygskort to the ticket inspection office within seven days
The penalty fare will be reduced to SEK 150

The education is seen as a constant learning process. Training and education are interspersed with theory and practice, and follow-up. Further training takes place on an ongoing basis.

Contact the ticket inspection, we will help you.