Ticket inspections

You are responsible for ensuring that you have a valid ticket for your trip. If you do not have a valid ticket, you risk receiving a surcharge. The purpose of ticket inspections is to prevent cheating and to get more travellers paying for themselves. If you think you have received a surcharge incorrectly, you can appeal against it.

How a ticket inspection works

Uniformed ticket inspectors always wear work clothes and an identity badge that clearly states that they work as ticket inspectors. They can check your ticket when you enter a bus stop area, outside a vehicle before boarding or on board. As of February 2024, civilian ticket inspectors are also present in Zone A.

If you wish to appeal

You can appeal if you think you have been given a surcharge incorrectly. Submit your appeal within ten days of the date of the ticket inspection.

Maintenance work affects appeal

Due to a maintenance work, it is currently not possible to appeal surcharges. From Sunday 15 December at 17:00 you can once again submit the appeal.

Terms and conditions

Västtrafik's guidelines for ticket inspections (pdf in Swedish)

Penalty for not having a valid ticket

Youths between 15-17 years: SEK 750

Adults over the age of 18 years: SEK 1500

Frequently asked questions

In zone A, which includes Gothenburg, Mölndal, Partille, and Öckerö, we have plain clothes ticket inspectors to encourage more passengers to pay for their trips.

We know that more people choose to pay for their trip if they encounter ticket inspections more frequently. That’s why we have plain clothes ticket inspectors in zone A, as it results in more people purchasing tickets.

The plain clothed ticket inspectors look like anyone else, but when they start the inspection they will always have their ID card clearly visible. They use the same ticket scanner as the uniformed ticket inspectors to scan your ticket.

No, you cannot pay your surcharge directly to the inspector on site. You pay your surcharge to our payment partner Ropo and use the OCR number as your payment reference.

If you do not have a valid ticket, we will ask for identification and write you a surcharge.

If you do not have a valid ticket at a ticket inspection, we will ask to see your ID. If you do not have an ID, we will ask for your personal data and ask verification questions to verify that the information is correct.If you do not want to show identification or provide your personal data, we may have to call the police. We would prefer to avoid this, so please cooperate with us. Keep in mind that if you provide false personal data or someone else's personal data, it is an offence that can lead to imprisonment.

A ticket inspector may, just like any other person, make a so-called "envarsgripande" if they see a person committing an offence with a prison sentence, such as minor fraud (not having a valid ticket counts as that), and threats and/or violence against an officer. In the case of a "envarsgripande", the traveller is kept in place while waiting for the police, but this is a last resort and something we always try to avoid.

Yes, anyone who uses public transport without paying for it can be guilty of minor fraud. This can result in a fine or imprisonment for up to six months. If you pay the surcharge, the case will not be prosecuted.

Yes. All staff working on board, such as drivers and train attendants, have the right to reject a passenger who does not show a valid ticket.

Ticket inspections

How a ticket inspection works

If you wish to appeal

Maintenance work affects appeal

Terms and conditions

Ticket inspection guidelines (in Swedish)