Purchase and payment of period tickets

You can buy period tickets in Västtrafik shops, at Västtrafik’s points of sale and as mobile tickets in the Västtrafik To Go app. In some areas, period tickets are also sold on board vehicles. Period tickets that are not purchased using the Västtrafik To Go app must be loaded onto a Västtrafikkort.

For more information about period tickets, visit Västtrafik’s website.

Activating a period ticket

Flexible start date

A flexible start date means that the ticket is not activated until the first time it is read by a card reader. Flexible period tickets with validity of 30 days and 90 days must be activated within 30 days of the date of purchase and are valid from the time they are activated until 23:59 on the final day of validity. A period ticket that has not been activated within 30 days from the date of purchase is regarded to be fully used.

Fixed start date

With a fixed start date, you decide at the time of purchase what date the period will begin, but this must be within 30 days of the date of purchase. This applies both to period tickets on a Västtrafikkort and in the Västtrafik To Go app. Fixed periods are valid from 00:00 on the first day of validity to 23:59 on the final day of validity. Period tickets on a Västtrafikkort that are valid for 365 days are only available with a fixed start date.

It is important to be aware that the terms and conditions at the time of activation for each period ticket are the ones applicable.  For example, if you buy youth tickets just before your 20th birthday but do not activate them until after your 20th birthday, they are not valid for you. You will then have to exchange the ticket at a Västtrafik ticket office.

Exchanges and refunds of period tickets

You can exchange a period ticket for any other ticket product within 30 days of purchase if it has not yet been activated. If you have already activated the period ticket, you can exchange it for another ticket product within 24 hours of activation. 

A period ticket can be refunded if Västtrafik changes the transport services available. In this case, the services available must have changed more than could reasonably have been expected at the time of purchase. The change must also have a major impact on you. In such cases, the value remaining at the time of the refund will be repaid.

A refund for a period ticket for 90 or 365 days, which is not linked to a change in the transport services available, can be made on the basis of a special settlement. The commenced 30-day period is considered completed, and you may, based on the settlement, receive compensation for the remaining value of the period ticket in the form of an electronic code or voucher.

Period ticket validity

You can see the validity period of your period ticket and the zone or zones for which it is valid on the receipt, at a card reader or on a validity receipt. For more information about our various period tickets and the areas in which they are valid, visitVästtrafik’s website.

Offer for accompanying passengers in Västtrafik To Go

Customers who are 20 years or older and who have a period ticket for an adult in Västtrafik To Go have the possibility to bring up to three passengers between the ages of 7 and 19 with them on their period ticket without paying an additional charge. To take advantage of the offer, the passenger must activate the function on the ticket in Västtrafik To Go prior to travelling with the accompanying passengers. The offer is valid for 24 hours, 72 hours, 30 days, 90 days or 365 days for adults. The offer does not apply for period tickets issued on a Västtrafik travel card nor to paper tickets.

If you are over the age of 20 and have an adult period ticket in the app Västtrafik To Go, three people under 20 can travel with you for free. Great for those travelling together!

To use the offer, you need to add the accompanying person on your ticket in the app. If the trip lasts longer than 90 minutes, you need to activate the offer again.

  • The offer is valid for period tickets and 24-hour and 72-hour tickets for adults and those with a Senior citizen card.
  • It is valid on Västtrafik’s trains, buses, trams and ferries within Västtrafik’s operating area (Västra Götaland region and Kungsbacka municipality).
  • It is valid on Öresundståg between Gothenburg and Åsa.
  • Is is valid on SJ Regional between Gothenburg and Åmål. 
  • It is not valid on SJ, Tågab and vy. 

If you lose your ticket, you can get back any value remaining on it. All you need to do is register your ticket with us first.

If you have a ticket on a Västtrafikkort

  1. Create an account
  2. Register your card.
  3. If you lose your card, log in and block it. A new card will then be sent to your home address.

If you have a ticket in the Västtrafik To Go app

  1. Create an account in the Västtrafik To Go app.
  2. The period ticket you have bought in the app is registered when you log in to the app.
  3. Log in to the app from your new phone if you lose your old one. Your ticket will move to your new phone and no longer be available on your old phone.
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