How Bus on demand works

Bus on Demand are small buses you order through an app. We are testing this service in Kinna, Skene and Örby to see if this type of public transport works better here than regular bus lines. The trial will run for about a year.

Got questions? Feel free to contact our customer service at 0771-41 43 00, and we will be happy to help.

How to book a trip

Open the Buss on Demand app*. The first time you use the app, you will need to register and answer a few short questions via a link sent to your email. You can also search for a trip in our Västtrafik To Go app and access the Buss on Demand app from there.
Enter your pick-up and destination address or search for a stop on the map.
The app suggests the nearest or most suitable pick-up points/stops close to you. These can be either physical or virtual. You will never be more than 400 meters from a stop. Choose your stop. Note! Sometimes you may be assigned an alternative stop to optimize the route for everyone on the bus. This alternative stop will always be within 400 meters of the stop you originally searched for.
Choose departure time. Note! The arrival time is the time we guarantee you will reach your destination. Your pick-up time is flexible.
Buy your ticket in the Västtrafik To Go app. If you already have a period ticket, school ticket, or senior ticket, you can use that.
A bus will pick you up. You will travel with others and make stops along the way.

Tip! If you have an especially important trip, it’s a good idea to book the day before.

*You need to create an account in the Buss on Demand app, even if you already have a Västtrafik account.

Book by phone

If you're unable to book a trip in the app, you can also book by phone. Contact us at 0771-91 90 90 and we'll help you. However, it's important to know that the service works best in the Buss on demand app, where you can track your bus on the map and get real-time travel updates.

Frequently asked questions

From May 5 and for about a year, these lines will be paused as part of the trial. To truly understand how Buss on Demand works in practice, we need to test it as a replacement for regular services, not just as an extra option. This extended trial will help us explore how to scale up the service and make it more financially sustainable. Our goal is to design a service that encourages more people to choose public transport. Regional lines are not part of the trial and will run as usual.

Anyone who wants to travel in Kinna, Skene, and Örby can use Buss on Demand. You will need a smartphone to book your trip in the app, where you can track your bus and get information before your journey. If you are unable to book through the app, from March 31, you can call 0771-91 90 90 for assistance with booking. All vehicles are accessibility-friendly. Each vehicle is equipped with a pram space and seat cushions.

The bus will arrive within 20 to 30 minutes. In exceptional cases, you may need to wait a little longer.

You can book a journey up to a week in advance, and you can book multiple trips at once if you travel frequently.

Here you can travel by Buss on demand

Map of the area in Kinna, Skene and Örby where you can travel by Buss on demand

You can travel in urban traffic in and between Kinna, Skene and Örby as well as to Hedgärdessjön, Kinnaströms sportklubb and Två Skyttlar.