Instruction - step by step
This will be a change for those who travel on these lines, as you will now book your trip in the Buss on Demand app whenever you want to travel. It might feel unfamiliar at first, but there are many benefits – no need to worry about timetables, and you can travel to more places than you could with lines 55 and 56.
Got questions? Feel free to contact our customer service at 0771-41 43 00, and we’ll be happy to help.
How to book a trip
- Open the Buss on Demand app*. The first time you use the app, you will need to register and answer a few short questions via a link sent to your email. You can also search for a trip in our Västtrafik To Go app and access the Buss on Demand app from there. Enter your pick-up and destination address or search for a stop on the map.
- Choose a stop and departure time. The app will suggest the nearest or most suitable pick-up points/stops near you—these can be physical or virtual. You are never more than 400 meters from a stop.
- Buy your ticket in the Västtrafik To Go app. If you already have a period ticket, school ticket, or senior ticket, you can use that.
- A bus will pick you up. You will travel with others and make stops along the way.
*You need to create an account in the Buss on Demand app, even if you already have a Västtrafik account.
Book by phone
If you're unable to book a trip in the app, you can also book by phone. Contact us at 0771-91 90 90 and we'll help you. However, it's important to know that the service works best in the Buss on demand app, where you can track your bus on the map and get real-time travel updates.