Purchase and payment of period tickets
You can buy period tickets in Västtrafik stores, at Västtrafik’s agents and as mobile tickets in the Västtrafik To Go app. In some areas, period tickets are also sold on board. Period tickets that are not purchased using the Västtrafik To Go app must be loaded onto a Västtrafik card.
Activating a period ticket
Flexible start date
A flexible start date means that the ticket is not activated until the first time it is read by a card reader. Flexible period tickets must be activated within 30 days of the date of purchase and are valid from the time they are activated until 23:59 pm on the final day of validity. A period ticket that has not been activated within 30 days from the date of purchase is regarded to be fully used.
Fixed start date
With a fixed start date, you decide at the time of purchase what date the period will begin, but this must be within 30 days from the date of purchase. This applies both to period tickets on a Västtrafik card and in the Västtrafik To Go app. Fixed period tickets are valid from 00:00 on the first day of validity to 23:59 pm on the final day of validity. Period tickets on a Västtrafik card that are valid for 90 and 365 days are only available with a fixed start date.
It is important to be aware that the terms and conditions at the time of activation for each period ticket are the ones applicable. For example, if you buy youth tickets just before your 20th birthday but do not activate them until after your 20th birthday, they are not valid for you. You will then have to exchange the ticket at a Västtrafik store.
Exchanges and refunds of period tickets
You can exchange a period ticket for any other ticket product within 30 days of purchase if it has not yet been activated. If you have already activated the period ticket, you can exchange it for another ticket product within 24 hours of activation.
A period ticket can be refunded if Västtrafik changes the transport services available. In this case, the services available must have changed more than you could reasonably have been expected at the time of purchase. The change must also have a major impact on you. In such cases, the value remaining at the time of the refund will be repaid.
A refund for a period ticket for 90 or 365 days, which is not linked to a change in the transport services available, can be made on the basis of a special settlement. The commenced 30-day period is considered completed, and you may, based on the settlement, receive compensation for the remaining value of the period ticket in the form of an electronic code or voucher. When requesting a refund, you must provide written consent for Västtrafik to complete the refund and pay out the remaining value.
Period ticket validity
You can see the validity period of your period ticket and the zone or zones for which it is valid on the receipt, at a card reader or on a validity receipt. For more information about our various period tickets and the areas in which they are valid, visitVästtrafik’s website.
Offer for fellow traveller in Västtrafik To Go
Customers who are 20 years or older and have a period ticket for an adult in Västtrafik To Go have the possibility to bring up to three fellow travellers between the ages of 7 and 19 with them on their period ticket without paying an additional charge. To take advantage of the offer, the passenger must activate the function on the ticket in Västtrafik To Go prior to travelling with the fellow travellers. The offer is valid for 24 hours, 72 hours, 30 days, 90 days or 365 days for adults. The offer does not apply for flex tickets, period tickets issued on a Västtrafik travel card nor to paper tickets. The offer only applies to Västtrafik’s vehicles and Öresundtåg within Västtrafik's area.
With an adult period ticket in the Västtrafik To Go app, you can take three people under the age of 20 with you for free. Smart for those who want to travel together!
To take advantage of the offer, you need to add the included ticket to the app. If the journey lasts longer than 90 minutes, you need to activate the offer again.
- This applies to period tickets and 1- and 3-day tickets for adults.
- This applies to Västtrafik's trains, buses, trams and boats within Västtrafik's area (Västra Götaland region and Kungsbacka municipality).
- This applies on the Öresund train between Gothenburg and Åsa.
- This applies at SJ Regional between Gothenburg and Åmål.
- Does not apply to SJ and Vy.
If you lose your ticket, you can get back any value remaining on it. All you need to do is register your ticket with us first.
If you have a ticket on a Västtrafik card
- Create an account
- Register your card.
- If you lose your card, log in and block it. A new card will then be sent to your home address.
If you have a ticket in the Västtrafik To Go app
- Create an account in the Västtrafik To Go app.
- The period ticket you have bought in the app is registered when you log in to the app.
- Log in to the app from your new phone if you lose your old one. Your ticket will move to your new phone and no longer be available on your old phone.
It is not permissible to lend a period ticket to someone else for financial compensation.
Västtrafikkort: You lend out a ticket by lending our your Västtrafik card. Personal tickets such as senior tickets and school cards are not valid for anyone other than yourself to travel with. If you have pay-as-you-go on a senior card, you can lend the card and let the person who borrows it travel with the pay-as-you-go money.
Västtrafik To Go: To lend your period ticket in the Västtrafik To Go app, the ticket must first be registered. You can lend 30-, 90- or 365-day period tickets. The recipient of a loaned ticket needs to have the Västtrafik To Go app installed on their phone. The loan is valid when the ticket is visible in the recipient's unit. Once the ticket is received, it is on loan until 04:00 the following day and the ticket will automatically be returned to you at 04:00.
You can lend the ticket an unlimited number of times, but to a maximum of five different recipients per ticket. If the recipient is logged in to the app at the time of lending, it counts as the same recipient even if the person changes their phone or reinstalls the Västtrafik To Go app. A person who isn't signed in to the app counts as a new recipient if they reinstall the app. If you have multiple period tickets, you can only lend the ticket that first expires.