New recommendations for public transport

In order to comply with the public health authorities' new recommendations, Västtrafik will have informants out at a number of stops in Gothenburg starting tomorrow. The task of the informants is to inform travelers about the new recommendations and to ensure that not too many travelers get on board at the same time so that congestion occurs. We ask travelers to keep their distance to each other to the extent possible and to consider whether to abandon a trip, for example, by working from home. It can also mean traveling at a different time than expected, such as outside rush hour. We also encourage cycling and walking if possible.

From the 18 of March passengers may enter the buses and trams at the middle or back of the vehicles. This is a possibility given to our partner companies in order to help drivers who are worried about the coronavirus. It is important that they can continue to perform their important work. Closing the front door is not a recommendation from the Public Health Agency of Sweden, but we do take our drivers concerns seriously.

Passengers still need to show their tickets. If it is not possible to show your ticket in the front of the bus, you need to buy a ticket in our app Västtrafik To Go, at a one of our ticket offices or at any of our sales points.

Questions and answers

Should I worry about traveling by public transport?

The Public Health Agency of Sweden have at this moment no recommendations regarding travelling by public transport. You may travel as usual but follow the advice on how to protect yourself from the virus and also prevent the virus to spread. Wash your hands often, cover your mouth and nose with a tissue or a sleeve when you cough or sneeze. Stay at home if you feel ill.

If you have any questions do not hesitate to contact Västtrafiks customer service.

Who should not travel by public transport? 

According to the Public Health Agency of Sweden you should not travel by public transport if you have any symptoms of the coronavirus. If you are ill you should stay at home. You can use public transport as usual if you are healthy. The authorities also urge people over 70 years old to limit physical social contacts during the coming weeks. Crowds that can occur on public transport, shops and other public places should also be avoided.

Should I worry about travelling with Västtrafiks special vehicles such as Färdtjänst?

Out of consideration for you and other passengers with the need to use our special vehicles – please follow the recommendations given by the Public Health Agency of Sweden and the recommendations given by Vårdguiden 1177 on how to act if you are in need of our special vehicles. If you have an infection, or if you belong to one of the risk groups, please carefully consider whether you should travel or if you can postpone your trip.

Together with our transport companies we are doing our utmost to make traveling as safe as possible during these circumstances. All parts must take responsibility to follow guidelines and prevent further spread of the coronavirus.

If you have any questions about Västtrafiks transportation service for special vehicles, please contact our customer service for special vehicles (anropsstyrd trafik) on 020-91 90 90 (touchtone 4) or send an e-mail to synpunkt.anrop@vasttrafik.se

Will traffic be affected?

Västtrafik is now adjusting the number of departures in tram traffic in Gothenburg. The change is valid from the 26 of March and means that there will be something sparser in the tours. The cause is staff shortages due to the corona virus. . To see if there are any changes for your departure – check our apps the Travel Planner and Västtrafik To Go. Please contact Västtrafik customer service if you have any questions. 

Read more here.

Why are you closing the front doors? And how will I be able to by a ticket?

From Monday morning the 18 of March passengers may enter the buses and trams at the middle or back of the vehicles. This is a possibility given to our partner companies in order to help drivers who are worried about the coronavirus. It is important that they can continue to perform their important work. Closing the front door is not a recommendation from the Public Health Agency of Sweden, but we do take our drivers concerns seriously.

Passengers still need to show their tickets. If it is not possible to show your ticket in the front of the bus, you need to buy a ticket in our app Västtrafik To Go, at a one of our ticket offices or at any of our sales points. In Gothenburg you can also buy your ticket in a ticket machine on the tram.

Can I buy my ticket onboard boats and trains?

At this moment no tickets are sold by the staff on board the boats and trains. You can buy your ticket in our app Västtrafik To Go, at a one of our ticket offices or at any of our sales points. The staff onboard will check your ticket (but not touch it).

Can I have a refund for my ticket?

As long as our services are working as normal there will be no refunds due to the coronavirus. If our services are affected considerably, and it is no longer possible to travel as usual, refunds may be made. Read about conditions of purchase.

How do you clean your vehicles?

Our vehicles are cleaned every day as usual.

Stay informed on the latest recommendations by visiting or calling 1177, or visit Folkhälsomyndigheten or Krisinformation.

Published 2020-03-13
We use cookies to improve your customer experience. About Cookies