How accessible is the app

We are aware that there are shortcomings in accessibility in the app. We describe the shortcomings that exist further down the page.

Contact us if you can't use parts of the app

If you need material from the app that is not available to you, you can contact us, and we will do our best to meet your needs.

Report app availability flaws

We constantly strive to improve the app's availability and would like to receive information if you notice any defects so that we can fix them. If you notice issues that are not described on this page, or if you believe that we do not meet the requirements of the law, let us know that the problem exists.

Supervision

If you are not satisfied with how we handle your views, please contact DIGG - the Digital Administration Authority. They are responsible for supervision of the Digital Public Service Accessibility Act.

DIGG - Digital Administration Authority

Information about app availability deficiencies

Here we describe the accessibility deficiencies found in the Västtrafik To Go app for Android.

Problems when used without vision

  • There are content-bearing images that do not have alt text. The legal requirement is partially met.
  • There are links in the form of icons such as accessibility that screen readers cannot read aloud. The legal requirement is partially met.
  • There are links that are presented as links only with color. The color does not have sufficient contrast. The legal requirement is partially met.
  • There is incorrect focus order in the app. The legal requirement is partially met.
  • There are links and buttons whose link text is not clear enough. The legal requirement is partially met.
  • There are headings and texts that are not clear enough. The legal requirement is partially met.
  • There are examples of unexpected behavior when entering text. The legal requirement is partially met.
  • Error messages and correction suggestions are not clear enough. The legal requirement is partially met.

Problems with visual impairment

  • There are content-bearing images that do not have alt text. The legal requirement is partially met.
  • There are links in the form of icons such as accessibility that screen readers cannot read aloud. The legal requirement is partially met.
  • There are links that are presented as links only with color. The color does not have sufficient contrast. The legal requirement is partially met.
  • There are text, links, focus marks, and graphics in the app that don't meet color requirements and contrast requirements. The legal requirement is partially met.
  • There is incorrect focus order in the app. The legal requirement is partially met.
  • There are links and buttons whose link text is not clear enough. The legal requirement is partially met.
  • There are examples of unexpected behavior when entering text. The legal requirement is partially met.
  • Error messages and correction suggestions are not clear enough. The legal requirement is partially met.
  • When dark theme is used in your device's operating system, the appearance of the app doesn't change. The legal requirement is not met. We are invoking particularly onerous adaptation.

Problems with use with reduced color vision

  • There are links that are presented as links only with color. The color does not have sufficient contrast. The legal requirement is partially met.
  • There are text, links, focus marks, and graphics in the app that don't meet color requirements and contrast requirements. The legal requirement is partially met.
  • Error messages and correction suggestions are not clear enough. The legal requirement is partially met.

Problems when used with reduced fine motor skills or strength

  • When your device turns 90 degrees, the content of the app doesn't adjust to horizontal mode. The legal requirement is not met. We invoke unreasonably onerous adaptation.
  • There is an incorrect focus order in the app. The legal requirement is partially met.
  • There are text, links, focus marks, and graphics in the app that don't meet color requirements and contrast requirements. The legal requirement is partially met.
  • There are examples of unexpected behavior when entering text. The legal requirement is partially met.

Problems with reduced mobility use

When your device turns 90 degrees, the content of the app doesn't adjust to horizontal mode. The legal requirement is not met. We invoke unreasonably onerous adaptation.

Problems when using cognitive impairment

  • There is moving content in the app that is updated and moves without stopping or pausing. The legal requirement is not met. We are invoking particularly onerous adaptation.
  • There is an incorrect focus order in the app. The legal requirement is partially met.
  • There are links and buttons whose link text is not clear enough. The legal requirement is partially met.
  • There are headings and texts that are not clear enough. The legal requirement is partially met.
  • There are text, links, focus marks, and graphics in the app that don't meet color requirements and contrast requirements. The legal requirement is partially met.
  • There are examples of unexpected behavior when entering text. The legal requirement is partially met.
  • Error messages and correction suggestions are not clear enough. The legal requirement is partially met.

How we tested the mobile application

  • ETU AB has conducted an independent review of the Västtrafik To Go app. The review was carried out on 6 April 2021 of version 4.16.1.
  • Västtrafik AB continuously reviews the app and corrects shortcomings in accessibility.

Unreasonably onerous adaptation

  • We invoke unreasonably onerous adaptation under Section 12 of the Digital Public Service Accessibility Act for the use of the app in horizontal mode. When your device turns 90 degrees, the content of the app doesn't adjust to horizontal mode. We invoke unreasonably onerous adaptation as adaptation would be a very costly investment and involve maintenance and work for which we do not have the capacity at present.
  • We invoke unreasonably onerous customization under Section 12 of the Digital Public Service Accessibility Act for mobile content in the app that a user cannot stop or pause. We invoke particularly onerous adaptation as adaptation means too low a level of security regarding ticket purchases, reorganization of our visa and ticket control work and deviations from the ticket standard that we apply jointly with other traffic principals in Sweden.
  • We invoke unreasonably onerous adaptation under Section 12 of the Digital Public Service Accessibility Act when devices' operating systems are set to dark mode. The app's appearance does not change to the desired mode. We invoke particularly onerous adaptation as adaptation would be a very costly investment and involve maintenance and work for which we do not have the capacity at present.


The accessibility report was last updated on June 23, 2021.

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