Accessibility report for vasttrafik.se - Västtrafik AB

Audio description missing in some movies

Some videos published before September 23, 2020 have no audio description. Contact us if you want access to an audio-interpreted version of videos. These videos are not subject to the legal requirements for audio description when they were published before the law came into force.

Movies published before September 23, 2020 that have no audio description:

• Instructions for how Västtrafik's card reader works
• Instructional film for strollers on board
• A train driver tells you about his job
• An informant tells you about his job
• A train attendant tells you about his job
• A bus driver tells you about his job
• Promotional film for Västtrafik's europride partners
• Ride school - tips for your trip
• Campaign film for Västtrafik's air campaign
• Instructional video for school staff - managing users
• Instructional film for school staff - organization
• Instructional film for school staff - order tickets
• Instructional film for school staff - import tasks
• Instructional film for school staff - errors when ordering
• Instructional video for school staff - order history

Youtube video player accessibility gaps

Youtube's video player is used for some older vedeos on vasttrafik.se. The video player lacks accessibility in the points below. However, the videos are not covered by the law as they were published before the law came into force.

• There is insufficient contrast on the "copy link" button.
• Content that appears at hover or focus on the Västtrafik log type in the video player cannot be hidden without moving the pointer/focus.
• When the user hovers over the video player with the mouse pointer, settings for managing the video player are displayed. The settings are automatically hidden after a few seconds.
• The user cannot hide the content without moving the mouse pointer.

Timetables in pdf are not accessible

Timetables in pdf are developed as a basis for printing and are therefore not accessible and therefore do not comply with the legal requirement on digital accessibility. We invoke unreasonably onerous customization and refer our travelers to Customer Service or the Västtrafik To Go app.

Login page private customer

We are working to remedy the following shortcomings in the spring of 2024.

• The focus mark has too low a contrast on the button with the text "log in"
• Error message is indicated by color only.
• The e-mail field has an incorrect machine-readable purpose.

Handling of e-mails logged in mode

We are working to remedy the shortcomings below during 2023.

• Insufficient contrasts
• Lack of alt texts
• Incomplete contrasts on focus markings

Press room

In the press room, which is based on a service from ViaTT, there are no alt texts on images under the tab "press material".

ViaTT does not plan to remedy the shortcoming.

Answer pages

We are working to remedy the shortcomings below.

Language isn't applied to the page. This could create issues for users who apply multiple languages, which could result in not all users being able to access the information and services.

Pages for managing email communication

We are working to remedy this shortcoming during 2023:
HTML is not validated, which may result in not all users being able to access the information and services, regardless of the tools they use.

Travel survey for transport trials

We are working to remedy the shortcomings below.

• HTML isn't validated, which could result in not all users being able to access the information and services, no matter what aid device they use.
• Screen readers will read fields despite being empty. This makes it harder to navigate the page.
• Unable to put H1-headers on the questions in the survey. The headers do not follow a sequential order, which makes it harder to navigate and understand the content while using a screen reader.

Receipt for tap payment

With 200% zoom in your browser window, not all help- and validationtext is fully visible while collecting your receipt for tap payments. We are working to remedy the shortcoming during 2023.

Transactional e-mails

We are working to remedy the following shortcomings.

• Screen readers read empty fields. This makes it harder to navigate and understand the e-mail's content.
• Insufficient contrasts between icons and backgrounds in the footer.
• Focus outlining in the Outlook application are not generated correctly, which results in unclear focus outlining. 
• Focus outlining does not receive the appropriate color and can't be corrected due to technical limitations.

Purchase history for Västtrafik To Go

The calender does not increase in size when Firefox-users try to zoom in. To remedy this shortcoming you as a user need to change certain settings in your operative system.