How accessible is the site
We are aware that there are shortcomings in accessibility on our website. We describe the shortcomings that exist further down the page.
Contact us if you can't use parts of the website
If you need material from vasttrafik.se that is not available to you, you can contact us and we will do our best to meet your needs.
Report deficiencies
We constantly strive to improve website availability and would like to receive information if you notice any deficiencies so that we can fix them.
Supervision
If you are not satisfied with how we handle your views, please contact DIGG - the Digital Administration Authority. They are responsible for supervision of the Digital Public Service Accessibility Act.
DIGG - Digital Administration Authority
Information about website availability
Here we describe the accessibility deficiencies that exist on vasttrafik.se.
The website's shortcomings based on situation
Audio description and text missing from some videos
Some videos published before September 23, 2020 have no audio description. Contact us if you want access to an audio-interpreted version of videos. These videos are not subject to the legal requirements for audio description when they were published before the law came into force.
Movies published before September 23, 2020 that have no audio description:
- Instructions for how Västtrafik's card reader works
- Instructional film for strollers on board
- A train driver tells you about his job
- An informant tells you about his job
- A train attendant tells you about his job
- A bus driver tells you about his job
- Promotional film for Västtrafik's europride partners
- Ride school - tips for your trip
- Campaign film for Västtrafik's air campaign
- Instructional video for school staff - managing users
- Instructional film for school staff - organization
- Instructional film for school staff - order tickets
- Instructional film for school staff - import tasks
- Instructional film for school staff - errors when ordering
- Instructional video for school staff - order history
Timetables in pdf are not accessible
Timetables in pdf are developed as a basis for printing and are therefore not accessible and therefore do not comply with the legal requirement on digital accessibility. We invoke unreasonably onerous customization and refer our travelers to Customer Service or the Västtrafik To Go app.
Login page private customer
We are working to remedy the following shortcomings in the spring of 2024.
- The focus mark has too low a contrast on the button with the text "log in"
- Error message is indicated by color only.
- The e-mail field has an incorrect machine-readable purpose.
Handling of e-mails logged in mode
We are working to remedy the shortcomings below during April 2022.
- Insufficient contrasts
- Lack of alt texts
- Incomplete contrasts on focus markings
Press room
In the press room, which is based on a service from ViaTT, there are no alt texts on images under the tab "press material".
ViaTT does not plan to remedy the shortcoming.
Answer pages
We are working to remedy the shortcomings below.
Language isn't applied to the page. This could create issues for users who apply multiple languages, which could result in not all users being able to access the information and services.
Pages for managing email communication
We are working to remedy the shortage below during the summer of 2022
HTML is not validated, which may result in not all users being able to access the information and services, regardless of the tools they use.
Travel survey for transport trials
We are working to remedy the shortcomings below.
- HTML isn't validated, which could result in not all users being able to access the information and services, no matter what aid device they use.
- Screen readers will read fields despite being empty. This makes it harder to navigate the page.
- Unable to put H1-headers on the questions in the survey. The headers do not follow a sequential order, which makes it harder to navigate and understand the content while using a screen reader.
Transactional e-mails
We are working to remedy the following shortcomings.
- Screen readers read empty fields. This makes it harder to navigate and understand the e-mail's content.
- Insufficient contrasts between icons and backgrounds in the footer.
- Focus outlining in the Outlook application is not generated correctly, which results in unclear focus outlining.
- Focus outlining does not receive the appropriate color and can't be corrected due to technical limitations.
Audio description missing in some movies
Some videos published before September 23, 2020 have no audio description. Contact us if you want access to an audio-interpreted version of videos. These videos are not subject to the legal requirements for audio description when they were published before the law came into force.
Movies published before September 23, 2020 that have no audio description:
- Instructions for how Västtrafik's card reader works
- Instructional film for strollers on board
- A train driver tells you about his job
- An informant tells you about his job
- A train attendant tells you about his job
- A bus driver tells you about his job
- Promotional film for Västtrafik's europride partners
- Ride school - tips for your trip
- Campaign film for Västtrafik's air campaign
- Instructional video for school staff - managing users
- Instructional film for school staff - organization
- Instructional film for school staff - order tickets
- Instructional film for school staff - import tasks
- Instructional film for school staff - errors when ordering
- Instructional video for school staff - order history
Youtube video player accessibility gaps
Youtube's video player is used for some older vedeos on vasttrafik.se. The video player lacks accessibility in the points below. However, the videos are not covered by the law as they were published before the law came into force.
- There is insufficient contrast on the "copy link" button.
- Content that appears at hover or focus on the Västtrafik log type in the video player cannot be hidden without moving the pointer/focus.
- When the user hovers over the video player with the mouse pointer, settings for managing the video player are displayed. The settings are automatically hidden after a few seconds.
- The user cannot hide the content without moving the mouse pointer.
Timetables in pdf are not accessible
Timetables in pdf are developed as a basis for printing and are therefore not accessible and therefore do not comply with the legal requirement on digital accessibility. We invoke unreasonably onerous customization and refer our travelers to Customer Service or the Västtrafik To Go app.
Login page private customer
We are working to remedy the following shortcomings in the spring of 2024.
- The focus mark has too low a contrast on the button with the text "log in"
- Error message is indicated by color only.
- The e-mail field has an incorrect machine-readable purpose.
Handling of e-mails logged in mode
We are working to remedy the shortcomings below during 2023.
- Insufficient contrasts
- Lack of alt texts
- Incomplete contrasts on focus markings
Press room
In the press room, which is based on a service from ViaTT, there are no alt texts on images under the tab "press material".
ViaTT does not plan to remedy the shortcoming.
Answer pages
We are working to remedy the shortcomings below.
Language isn't applied to the page. This could create issues for users who apply multiple languages, which could result in not all users being able to access the information and services.
Pages for managing email communication
We are working to remedy this shortcoming during 2023:
HTML is not validated, which may result in not all users being able to access the information and services, regardless of the tools they use.
Travel survey for transport trials
We are working to remedy the shortcomings below.
- HTML isn't validated, which could result in not all users being able to access the information and services, no matter what aid device they use.
- Screen readers will read fields despite being empty. This makes it harder to navigate the page.
- Unable to put H1-headers on the questions in the survey. The headers do not follow a sequential order, which makes it harder to navigate and understand the content while using a screen reader.
Receipt for tap payment
With 200% zoom in your browser window, not all help- and validationtext is fully visible while collecting your receipt for tap payments. We are working to remedy the shortcoming during 2023.
Transactional e-mails
We are working to remedy the following shortcomings.
- Screen readers read empty fields. This makes it harder to navigate and understand the e-mail's content.
- Insufficient contrasts between icons and backgrounds in the footer.
- Focus outlining in the Outlook application are not generated correctly, which results in unclear focus outlining.
- Focus outlining does not receive the appropriate color and can't be corrected due to technical limitations.
Purchase history for Västtrafik To Go
The calender does not increase in size when Firefox-users try to zoom in. To remedy this shortcoming you as a user need to change certain settings in your operative system.
Some videos published before September 23, 2020 are without subtitles. Contact us if you want access to subtitled videos. These videos are not subject to the legal requirements for subtitles when they were published before the law came into force.
Videos published before September 23, 2020 that have no subtitles:
- Instructions for how Västtrafik's card reader works
- Instructional film for strollers on board
- A train driver tells you about his job
- An informant tells you about his job
- A train attendant tells you about his job
- A bus driver tells you about his job
- Ride school - tips for your trip
- Campaign film for Västtrafik's air campaign
- Instructional video for school staff - managing users
- Instructional film for school staff - organization
- Instructional film for school staff - order tickets
- Instructional film for school staff - import tasks
- Instructional film for school staff - errors when ordering
- Instructional video for school staff - order history
Youtube video player accessibility gaps
Youtube's video player is used for some older vedeos on vasttrafik.se. The video player lacks accessibility in the points below. However, the videos are not covered by the law as they were published before the law came into force.
- There is insufficient contrast on the "copy link" button.
- Content that pops up at or focuses on the Västtrafik log type in the video player cannot be hidden without moving the pointer/focus.
- When the user hovers over the video player with the mouse pointer, settings for managing the video player are displayed. The settings are automatically hidden after a few seconds.
- The user cannot hide the content without moving the mouse pointer.
Login page private customer
We are working to remedy the following shortcomings in the spring of 2024.
- The focus mark has too low a contrast on the button with the text "log in"
- Error message is indicated by color only.
- The e-mail field has an incorrect machine-readable purpose.
Handling of e-mails logged in mode
We are working to remedy the shortcomings below during April 2022.
- Insufficient contrasts
- Lack of alt texts
- Incomplete contrasts on focus markings
Youtube video player accessibility gaps
Youtube's video player is used for some older vedeos on vasttrafik.se. The video player lacks accessibility in the points below. However, the videos are not covered by the law as they were published before the law came into force.
- Content that appears at hover or focus on the Västtrafik log type in the video player cannot be hidden without moving the pointer/focus.
- When the user hovers over the video player with the mouse pointer, settings for managing the video player are displayed. The settings are automatically hidden after a few seconds.
- The user cannot hide the content without moving the mouse pointer.
Zones and stops - map
If a stop is outside the zoomed-in position on the map, the focus mark will not be visible. We are working to remedy the shortcoming in 2023.
Pages for managing email communication
We are working to remedy the shortage below during the summer of 2022
HTML is not validated, which may result in not all users being able to access the information and services, regardless of the tools they use.
Travel survey for transport trials
We are working to remedy the shortcomings below.
- HTML isn't validated, which could result in not all users being able to access the information and services, no matter what aid device they use.
Youtube video player accessibility gaps
Youtube's video player is used for some older vedeos on vasttrafik.se. The video player lacks accessibility in the points below. However, the videos are not covered by the law as they were published before the law came into force.
- Content that appears at hover or focus on the Västtrafik log type in the video player cannot be hidden without moving the pointer/focus.
- When the user hovers over the video player with the mouse pointer, settings for managing the video player are displayed. The settings are automatically hidden after a few seconds.
- The user cannot hide the content without moving the mouse pointer.
Zones and stops - map
If a stop is outside the zoomed-in position on the map, the focus mark will not be visible. We are working to remedy the shortcoming in 2023.
Pages for managing email communication
We are working to remedy the shortage below during the summer of 2022
HTML is not validated, which may result in not all users being able to access the information and services, regardless of the tools they use.
Travel survey for transport trials
We are working to remedy the shortcomings below.
- HTML isn't validated, which could result in not all users being able to access the information and services, no matter what aid device they use.
Unreasonably onerous adaptation
Timetables
We invoke unreasonably onerous adaptation under Section 12 of the Digital Public Service Accessibility Act for timetables in pdf. The files are designed as a basis for printed tables and the system that generates them is not built to take into account the requirements of accessibility customizations. We invoke unreasonably onerous adaptation as adaptation would be a very costly investment and involve work for which we do not have the capacity at present.
Receipt for tap payments
We invoke unreasonably onerous adaptation under Section 12 of the Digital Public Service Accessibility Act for receipt for tap payments. The component we use is a standard component in the supplier's range that Västtrafik and many other use. To fix the problem, the entire component needs to be rebuilt, as there is only one sentence that is not visible when you zoom in the text to 200%. However, the sentence can be heard using screen readers. We invoke unreasonably onerous adaptation to rebuild the component.
How we've tested the site
An independent review of vasttrafik.se has been conducted by Funka (2020) and DIGG - Digital Administration Authority (2021).
Västtrafik AB continuously reviews the website and corrects shortcomings in accessibility.
Updated availability report: 2023-10-04