How accessible is the site

We are aware that there are shortcomings in accessibility on our website. Vasttrafik.se partially complies with the legal requirements of the Law on Accessibility in Digital Public Service according to our own assessment on 24 June 2021. We describe the shortcomings that exist further down the page.

Contact us if you can't use parts of the website

If you need material from vasttrafik.se that is not available to you, you can contact us and we will do our best to meet your needs.

Report deficiencies

We constantly strive to improve website availability and would like to receive information if you notice any deficiencies so that we can fix them.

Supervision

If you are not satisfied with how we handle your views, please contact DIGG - the Digital Administration Authority. They are responsible for supervision of the Digital Public Service Accessibility Act.

DIGG - Digital Administration Authority

Information about website availability

Here we describe the accessibility deficiencies that exist on vasttrafik.se.

Problems when used without vision

Audio description and text missing from some videos

Some videos published before September 23, 2020 have no audio description. Contact us if you want access to an audio-interpreted version of videos. These videos are not subject to the legal requirements for audio description when they were published before the law came into force.

Movies published before September 23, 2020 that have no audio description:

  • Instructions for how Västtrafik's card reader works
  • Instructional film for strollers on board
  • A train driver tells you about his job
  • An informant tells you about his job
  • A train attendant tells you about his job
  • A bus driver tells you about his job
  • Promotional film for Västtrafik's europride partners
  • Ride school - tips for your trip
  • Campaign film for Västtrafik's air campaign
  • Instructional video for school staff - managing users
  • Instructional film for school staff - organization
  • Instructional film for school staff - order tickets
  • Instructional film for school staff - import tasks
  • Instructional film for school staff - errors when ordering
  • Instructional video for school staff - order history

Validation error description

The error messages that are read a user not filled out a form correctly do not comply with the law in part and may be perceived as unclear. We are working to address the shortage before 1 October 2021.

Screen reader does not read an error message

The forms for delay compensation and complaints partially do not comply with the legal requirements. If you have entered an incorrect social security number when applying for a delay compensation or complaint, you will receive an error message visually indicating that the social security number must be entered in 12 digits. Narrator does not read that error message. We are working to address the shortage before 1 October 2021.

Inconsistent error message

In the first part of the delay compensation form, a user cannot click through until all required fields are filled in. In the second part of the form, you can click through without filling in all the fields. The form is not consistently designed and therefore complies with the legal requirement in part. We are working to address the shortage before 1 October 2021.

Login page - My account

Västtrafik's login page partly does not comply with the legal requirement. We are working to address the shortage before 1 October 2021.

  • The input fields have no purpose. This makes it difficult for users with accessibility such as screen readers to know what is expected to be entered in the field.
  • The main language of the page is not specified in a way that accessibility such as screen readers can handle.
  • An error message in the sign-in form is not perceived by accessibility tools such as screen readers.
  • The check box for saving login information in the form does not have visible focus marking.
  • The alt texts on the logos in the footer do not have enough contrast.

PDFs are not accessible

PDFs are not accessible, which means that it can be difficult for some users to access the information in them. The PDF's thus do not meet the legal requirement. Contact us for help reading the information. In 2021, we are working on an internal process to ensure that new PDF's are procured and produced in an accessible format. We are working to address the shortage before 1 October 2021.

PdFs that are not available:

  • Västtrafik's Annual Report 2020
  • Board documents and minutes of Västtrafik's Board meetings
  • Application for travel assistance card
  • Form for repayment of pledges
  • Escort service stations
  • Report on Stop 2020 - an attitude survey
  • Form for complaint of bank card purchases
  • Complaint form where receipts are to be attached
  • Application for compensation for taxi or own car
  • Delay compensation form
  • Order forms for business customers
  • Form for return of company tickets
  • Line maps

GetFeedback - feedback feature

We use the service to collect feedback from our users that we can use to improve our website. The service lacks accessibility at the points shown below. The legal requirement is partially not complied with. We are working to address the shortage before 1 January 2022.

  • The name and role of the feedback button cannot be managed by accessibility such as screen readers.
  • Several buttons have a name in English but are not marked with language.
  • You cannot select "Concrete Feedback" using the keyboard.
  • The names of input fields cannot be managed by accessibility such as screen readers.
  • Pages that contain the service contain HTML code with validation errors. This means that the feature cannot be fully managed by accessibility such as screen readers.
  • Multiple buttons have no visible focus mark.
  • Multiple prompts are not associated with the input field in a way that allows them to be managed by accessibility such as screen readers.

Press - embedded web page from via TT service

Our press service website is embedded from the Via TT service. The service lacks accessibility at the points shown below. The legal requirement is partially not complied with. We are working to find a solution that does not contain the shortcomings by 1 October 2021. The legal requirement is partially not complied with.

  • The title hierarchy is set in the wrong order in one place.
  • An input field has no purpose, which makes it difficult for a user with accessibility such as screen readers to know what is expected to be entered in the field.
  • The numbers used to switch sides and two drop-down lists cannot be managed with the keyboard.
  • Names of multiple buttons and links cannot be read aloud by accessibility tools such as screen readers.
  • Many focusable elements lack visible focus marking.
  • An e-mail field has no visible prompt text.
  • There are insufficient contrasts in several places.
  • A link has no text content.

Timetables in pdf are not accessible

Timetables in pdf are developed as a basis for printing and are therefore not accessible and therefore do not comply with the legal requirement on digital accessibility. We invoke unreasonably onerous customization and refer our travelers to Customer Service or the Västtrafik To Go app.

Problems with visual impairment

Audio description missing in some movies

Some videos published before September 23, 2020 have no audio description. Contact us if you want access to an audio-interpreted version of videos. These videos are not subject to the legal requirements for audio description when they were published before the law came into force.

Movies published before September 23, 2020 that have no audio description:

  • Instructions for how Västtrafik's card reader works
  • Instructional film for strollers on board
  • A train driver tells you about his job
  • An informant tells you about his job
  • A train attendant tells you about his job
  • A bus driver tells you about his job
  • Promotional film for Västtrafik's europride partners
  • Ride school - tips for your trip
  • Campaign film for Västtrafik's air campaign
  • Instructional video for school staff - managing users
  • Instructional film for school staff - organization
  • Instructional film for school staff - order tickets
  • Instructional film for school staff - import tasks
  • Instructional film for school staff - errors when ordering
  • Instructional video for school staff - order history

Video player have accessibility gaps

The video player used to show video on vasttrafik.se partially complies with the law. Below are the shortcomings that exist. We are working to address the shortage before 1 October 2021.

  • There is insufficient contrast on the "copy link" button.
  • Content that appears at hover or focus on the Västtrafik log type in the video player cannot be hidden without moving the pointer/focus.
  • When the user hovers over the video player with the mouse pointer, settings for managing the video player are displayed. The settings are automatically hidden after a few seconds.
  • The user cannot hide the content without moving the mouse pointer.


Validation error description

The error messages that appear when a user has not filled out a form correctly are partially not complying with the law and may be perceived as unclear. We are working to address the shortage before 1 October 2021.

200% magnification does not work optimally in some browsers

It can be difficult to read the information as some text may be outside its background area. The legal requirement is partly complied with. We are working to address the shortage before 1 October 2021.

Insufficient contrasts

On some parts of the site, the color contrasts are not sufficient. Users who have reduced color vision may have difficulty identifying the difference that the contrast shows. The legal requirement is partly complied with. We are working to address the shortage before 1 October 2021.

Screen reader does not read an error message

The forms for delay compensation and complaints partially do not comply with the legal requirements. If you have entered an incorrect social security number when applying for a delay compensation or complaint, you will receive an error message visually indicating that the social security number must be entered in 12 digits. Narrator does not read that error message. We are working to address the shortage before 1 October 2021.

Inconsistent error message

In the first part of the delay compensation form, a user cannot click through until all required fields are filled in. In the second part of the form, you can click through without filling in all the fields. The form is not consistently designed and therefore complies with the legal requirement in part. We are working to address the shortage before 1 October 2021.

Login page - My account

Västtrafik's login page partly does not comply with the legal requirement. We are working to address the shortage before 1 October 2021.

  • The input fields have no purpose. This makes it difficult for users with accessibility such as screen readers to know what is expected to be entered in the field.
  • The main language of the page is not specified in a way that accessibility such as screen readers can handle.
  • An error message in the sign-in form is not perceived by accessibility tools such as screen readers.
  • The check box for saving login information in the form does not have visible focus marking.
  • The alt texts on the logos in the footer do not have enough contrast.

PDFs are not accessible

PDFs are not accessible, which means that it can be difficult for some users to access the information in them. The PDF's thus do not meet the legal requirement. Contact us for help reading the information. In 2021, we are working on an internal process to ensure that new PDF's are procured and produced in an accessible format. We are working to address the shortage before 1 October 2021.

PdFs that are not available:

  • Västtrafik's Annual Report 2020
  • Board documents and minutes of Västtrafik's Board meetings
  • Application for travel assistance card
  • Form for repayment of pledges
  • Escort service stations
  • Report on Stop 2020 - an attitude survey
  • Form for complaint of bank card purchases
  • Complaint form where receipts are to be attached
  • Application for compensation for taxi or own car
  • Delay compensation form
  • Order forms for business customers
  • Form for return of company tickets
  • Line maps

Get Feedback - Feedback feature

We use the service to collect feedback from our users that we can use to improve our website. The service lacks accessibility at the points shown below. The legal requirement is partially not complied with. We are working to address the shortage before 1 January 2022.

  • The name and role of the feedback button cannot be managed by accessibility such as screen readers.
  • Several buttons have a name in English but are not marked with language.
  • You cannot select "Concrete Feedback" using the keyboard.
  • The names of input fields cannot be managed by accessibility such as screen readers.
  • Pages that contain the service contain HTML code with validation errors. This means that the feature cannot be fully managed by accessibility such as screen readers.
  • Multiple buttons have no visible focus mark.
  • Multiple prompts are not associated with the input field in a way that allows them to be managed by accessibility such as screen readers.

Press - embedded web page from via TT service

Our press service website is embedded from the Via TT service. The service lacks accessibility at the points shown below. The legal requirement is partially not complied with. We are working to find a solution that does not contain the shortcomings by 1 October 2021.

  • The title hierarchy is set in the wrong order in one place.
  • An input field has no purpose, which makes it difficult for a user with accessibility such as screen readers to know what is expected to be entered in the field.
  • The numbers used to switch sides and two drop-down lists cannot be managed with the keyboard.
  • Names of multiple buttons and links cannot be read aloud by accessibility tools such as screen readers.
  • Many focusable elements lack visible focus marking.
  • An e-mail field has no visible prompt text.
  • There are insufficient contrasts in several places.
  • A link has no text content.

Timetables in pdf are not accessible

Timetables in pdf are developed as a basis for printing and are therefore not accessible and therefore do not comply with the legal requirement on digital accessibility. We invoke unreasonably onerous customization and refer our travelers to Customer Service or the Västtrafik To Go app.

Problems when used without hearing or hearing loss

Some videos published before September 23, 2020 are without subtitles. Contact us if you want access to subtitled videos. These videos are not subject to the legal requirements for subtitles when they were published before the law came into force.

Videos published before September 23, 2020 that have no subtitles:

  • Instructions for how Västtrafik's card reader works
  • Instructional film for strollers on board
  • A train driver tells you about his job
  • An informant tells you about his job
  • A train attendant tells you about his job
  • A bus driver tells you about his job
  • Ride school - tips for your trip
  • Campaign film for Västtrafik's air campaign
  • Instructional video for school staff - managing users
  • Instructional film for school staff - organization
  • Instructional film for school staff - order tickets
  • Instructional film for school staff - import tasks
  • Instructional film for school staff - errors when ordering
  • Instructional video for school staff - order history

Problems with use with reduced color vision

Video player have accessibility gaps

The video player used to show video on vasttrafik.se partially complies with the law. Below are the shortcomings that exist. We are working to address the shortage before 1 October 2021.

  • There is insufficient contrast on the "copy link" button.
  • Content that pops up at or focuses on the Västtrafik log type in the video player cannot be hidden without moving the pointer/focus.
  • When the user hovers over the video player with the mouse pointer, settings for managing the video player are displayed. The settings are automatically hidden after a few seconds.
  • The user cannot hide the content without moving the mouse pointer.

Insufficient contrasts

On some parts of the site, the color contrasts are not sufficient. Users who have reduced color vision may have difficulty identifying the difference that the contrast shows. The legal requirement is partly complied with. We are working to address the shortage before 1 October 2021.

Timetables in pdf are not accessible

Timetables in pdf do not currently meet the contrast requirements. Improvements on contrasts will be included in the tables created for use in December 2021. These will be available on the website during week 43. For the time being, we refer our travelers to Customer Service or the Västtrafik To Go app.

Problems when used with reduced fine motor skills or strength

Video player have accessibility gaps

The video player used to show video on vasttrafik.se partially complies with the law. Below are the shortcomings that exist. We are working to address the shortage before 1 October 2021.

  • Content that appears at hover or focus on the Västtrafik log type in the video player cannot be hidden without moving the pointer/focus.
  • When the user hovers over the video player with the mouse pointer, settings for managing the video player are displayed. The settings are automatically hidden after a few seconds.
  • The user cannot hide the content without moving the mouse pointer.

200% magnification does not work optimally in some browsers

It can be difficult to read the information as some text may be outside its background area. The legal requirement is partly complied with. We are working to address the shortage before 1 October 2021.

GetFeedback - feedback feature

We use the GetFeedback service to collect feedback from our users that we can use to improve our website. The service lacks accessibility at the points shown below. The legal requirement is partially not complied with. We are working to address the shortage before 1 January 2022.

  • The name and role of the feedback button cannot be managed by accessibility such as screen readers.
  • Several buttons have a name in English but are not marked with language.
  • You cannot select "Concrete Feedback" using the keyboard.
  • The names of input fields cannot be managed by accessibility such as screen readers.
  • Pages that contain the service contain HTML code with validation errors. This means that the feature cannot be fully managed by accessibility such as screen readers.
  • Multiple buttons have no visible focus mark.
  • Multiple prompts are not associated with the input field in a way that allows them to be managed by accessibility such as screen readers.

Press - embedded web page from via TT service

Our press service website is embedded from the Via TT service. The service lacks accessibility at the points shown below. The legal requirement is partially not complied with. We are working to find a solution that does not contain the shortcomings by 1 October 2021.

  • The title hierarchy is set in the wrong order in one place.
  • An input field has no purpose, which makes it difficult for a user with accessibility such as screen readers to know what is expected to be entered in the field.
  • The numbers used to switch sides and two drop-down lists cannot be managed with the keyboard.
  • Names of multiple buttons and links cannot be read aloud by accessibility tools such as screen readers.
  • Many focusable elements lack visible focus marking.
  • An e-mail field has no visible prompt text.
  • There are insufficient contrasts in several places.
  • A link has no text content.

Problems when using with limited mobility

Video player have accessibility gaps

The video player used to show video on vasttrafik.se partially complies with the law. Below are the shortcomings that exist. We are working to address the shortage before 1 October 2021.

  • Content that appears at hover or focus on the Västtrafik log type in the video player cannot be hidden without moving the pointer/focus.
  • When the user hovers over the video player with the mouse pointer, settings for managing the video player are displayed. The settings are automatically hidden after a few seconds.
  • The user cannot hide the content without moving the mouse pointer.

GetFeedback - feedback feature

We use the GetFeedback service to collect feedback from our users that we can use to improve our website. The service lacks accessibility at the points shown below. The legal requirement is partially not complied with. We are working to address the shortage before 1 January 2022.

  • The name and role of the feedback button cannot be managed by accessibility such as screen readers.
  • Several buttons have a name in English but are not marked with language.
  • You cannot select "Concrete Feedback" using the keyboard.
  • The names of input fields cannot be managed by accessibility such as screen readers.
  • Pages that contain the service contain HTML code with validation errors. This means that the feature cannot be fully managed by accessibility such as screen readers.
  • Multiple buttons have no visible focus mark.
  • Multiple prompts are not associated with the input field in a way that allows them to be managed by accessibility such as screen readers.

Press - embedded web page from via TT service

Our press service website is embedded from the Via TT service. The service lacks accessibility at the points shown below. The legal requirement is partially not complied with. We are working to find a solution that does not contain the shortcomings by 1 October 2021.

  • The title hierarchy is set in the wrong order in one place.
  • An input field has no purpose, which makes it difficult for a user with accessibility such as screen readers to know what is expected to be entered in the field.
  • The numbers used to switch sides and two drop-down lists cannot be managed with the keyboard.
  • Names of multiple buttons and links cannot be read aloud by accessibility tools such as screen readers.
  • Many focusable elements lack visible focus marking.
  • An e-mail field has no visible prompt text.
  • There are insufficient contrasts in several places.
  • A link has no text content.

Problems when using cognitive impairment

Validation error description

The error messages that appear when a user has not filled out a form correctly are partially not complying with the law and may be perceived as unclear. We are working to address the shortage before 1 October 2021.

Screen reader does not read an error message

The forms for delay compensation and complaints partially do not comply with the legal requirements. If you have entered an incorrect social security number when applying for a delay compensation or complaint, you will receive an error message visually indicating that the social security number must be entered in 12 digits. The scare reader does not read that error message. We are working to address the shortage before 1 October 2021.

Inconsistent error message

In the first part of the delay compensation form, a user cannot click through until all required fields are filled in. In the second part of the form, you can click through without filling in all the fields. The form is not consistently designed and therefore complies with the legal requirement in part. We are working to address the shortage before 1 October 2021.

GetFeedback - feedback feature

We use the GetFeedback service to collect feedback from our users that we can use to improve our website. The service lacks accessibility at the points shown below. The legal requirement is partially not complied with. We are working to address the shortage before 1 January 2022.

  • The name and role of the feedback button cannot be managed by accessibility such as screen readers.
  • Several buttons have a name in English but are not marked with language.
  • You cannot select "Concrete Feedback" using the keyboard.
  • The names of input fields cannot be managed by accessibility such as screen readers.
  • Pages that contain the service contain HTML code with validation errors. This means that the feature cannot be fully managed by accessibility such as screen readers.
  • Multiple buttons have no visible focus mark.
  • Multiple prompts are not associated with the input field in a way that allows them to be managed by accessibility such as screen readers.

Unreasonably onerous adaptation

We invoke unreasonably onerous adaptation under Section 12 of the Digital Public Service Accessibility Act for timetables in pdf. The files are designed as a basis for printed tables and the system that generates them is not built to take into account the requirements of accessibility customizations. We invoke unreasonably onerous adaptation as adaptation would be a very costly investment and involve work for which we do not have the capacity at present.

How we've tested the site

Funka has conducted an independent review of vasttrafik.se.

The following websites referred to from vasttrafik.se may have accessibility deficiencies:

Västtrafik AB continuously reviews the website and corrects shortcomings in accessibility.

Updated availability report: 2021-07-06

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