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The website's shortcomings based on situation

Audio description and text missing from some videos

Some videos published before September 23, 2020 have no audio description. Contact us if you want access to an audio-interpreted version of videos. These videos are not subject to the legal requirements for audio description when they were published before the law came into force.

Movies published before September 23, 2020 that have no audio description:

  • Instructions for how Västtrafik's card reader works
  • Instructional film for strollers on board
  • A train driver tells you about his job
  • An informant tells you about his job
  • A train attendant tells you about his job
  • A bus driver tells you about his job
  • Promotional film for Västtrafik's europride partners
  • Ride school - tips for your trip
  • Campaign film for Västtrafik's air campaign
  • Instructional video for school staff - managing users
  • Instructional film for school staff - organization
  • Instructional film for school staff - order tickets
  • Instructional film for school staff - import tasks
  • Instructional film for school staff - errors when ordering
  • Instructional video for school staff - order history

Validation error description

The error messages that are read a user not filled out a form correctly do not comply with the law in part and may be perceived as unclear. We are working to address the shortage in 2022.

Timetables in pdf are not accessible

Timetables in pdf are developed as a basis for printing and are therefore not accessible and therefore do not comply with the legal requirement on digital accessibility. We invoke unreasonably onerous customization and refer our travelers to Customer Service or the Västtrafik To Go app.

Login page private customer

We are working to remedy the following shortcomings in the spring of 2022.

  • The focus mark has too low a contrast on the button with the text "log in"
  • Error message is indicated by color only.
  • The e-mail field has an incorrect machine-readable purpose.

Handling of e-mails logged in mode

We are working to remedy the shortcomings below during April 2022.

  • Insufficient contrasts
  • Lack of alt texts
  • Incomplete contrasts on focus markings

Header

The texts "search", "login" and "language" have insufficient contrasts in relation to the background. We are working to remedy the shortage in 2022.

Departure board

The text "Canceled" that appears during canceled departures has insufficient contrast.
We are working to remedy the shortage in the spring of 2023.

Press room

In the press room, which is based on a service from ViaTT, there are no alt texts on images under the tab "press material".

ViaTT does not plan to remedy the shortcoming.

Form for applying for compensation as well as questions and comments

When a user clicks on the "change" button and then makes further mistakes, the focus is on the "Next step" button instead of in the input fields.
We are working to remedy the shortage in 2022.

Answer pages

We are working to remedy the shortcomings below.

Language isn't applied to the page. This could create issues for users who apply multiple languages, which could result in not all users being able to access the information and services.

Pages for managing email communication

We are working to remedy the shortage below during the summer of 2022
HTML is not validated, which may result in not all users being able to access the information and services, regardless of the tools they use.

Travel survey for transport trials

We are working to remedy the shortcomings below.

  • HTML isn't validated, which could result in not all users being able to access the information and services, no matter what aid device they use.
  • Screen readers will read fields despite being empty. This makes it harder to navigate the page.

Audio description missing in some movies

Some videos published before September 23, 2020 have no audio description. Contact us if you want access to an audio-interpreted version of videos. These videos are not subject to the legal requirements for audio description when they were published before the law came into force.

Movies published before September 23, 2020 that have no audio description:

  • Instructions for how Västtrafik's card reader works
  • Instructional film for strollers on board
  • A train driver tells you about his job
  • An informant tells you about his job
  • A train attendant tells you about his job
  • A bus driver tells you about his job
  • Promotional film for Västtrafik's europride partners
  • Ride school - tips for your trip
  • Campaign film for Västtrafik's air campaign
  • Instructional video for school staff - managing users
  • Instructional film for school staff - organization
  • Instructional film for school staff - order tickets
  • Instructional film for school staff - import tasks
  • Instructional film for school staff - errors when ordering
  • Instructional video for school staff - order history

Youtube video player accessibility gaps

Youtube's video player is used for some older vedeos on vasttrafik.se. The video player lacks accessibility in the points below. However, the videos are not covered by the law as they were published before the law came into force.

  • There is insufficient contrast on the "copy link" button.
  • Content that appears at hover or focus on the Västtrafik log type in the video player cannot be hidden without moving the pointer/focus.
  • When the user hovers over the video player with the mouse pointer, settings for managing the video player are displayed. The settings are automatically hidden after a few seconds.
  • The user cannot hide the content without moving the mouse pointer.


Validation error description

The error messages that appear when a user has not filled out a form correctly are partially not complying with the law and may be perceived as unclear. We are working to address the shortage in 2022.

Timetables in pdf are not accessible

Timetables in pdf are developed as a basis for printing and are therefore not accessible and therefore do not comply with the legal requirement on digital accessibility. We invoke unreasonably onerous customization and refer our travelers to Customer Service or the Västtrafik To Go app.

Login page private customer

We are working to remedy the following shortcomings in the spring of 2022.

  • The focus mark has too low a contrast on the button with the text "log in"
  • Error message is indicated by color only.
  • The e-mail field has an incorrect machine-readable purpose.

Handling of e-mails logged in mode

We are working to remedy the shortcomings below during April 2022.

  • Insufficient contrasts
  • Lack of alt texts
  • Incomplete contrasts on focus markings

Header

The texts "search", "login" and "language" have insufficient contrasts in relation to the background. We are working to remedy the shortage in 2022.

Departure board

The text "Canceled" that appears during canceled departures has insufficient contrast.
We are working to remedy the shortage in the spring of 2023.

Press room

In the press room, which is based on a service from ViaTT, there are no alt texts on images under the tab "press material".

ViaTT does not plan to remedy the shortcoming.

Form for applying for compensation as well as questions and comments

When a user clicks on the "change" button and then makes further mistakes, the focus is on the "Next step" button instead of in the input fields.
We are working to remedy the shortage in 2022.

Answer pages

We are working to remedy the shortcomings below.

Language isn't applied to the page. This could create issues for users who apply multiple languages, which could result in not all users being able to access the information and services.

Pages for managing email communication

We are working to remedy the shortcoming below during the summer of 2022
HTML is not validated, which may result in not all users being able to access the information and services, regardless of the tools they use.

Travel survey for transport trials

We are working to remedy the shortcomings below.

  • HTML isn't validated, which could result in not all users being able to access the information and services, no matter what aid device they use.
  • Screen readers will read fields despite being empty. This makes it harder to navigate the page.

Some videos published before September 23, 2020 are without subtitles. Contact us if you want access to subtitled videos. These videos are not subject to the legal requirements for subtitles when they were published before the law came into force.

Videos published before September 23, 2020 that have no subtitles:

  • Instructions for how Västtrafik's card reader works
  • Instructional film for strollers on board
  • A train driver tells you about his job
  • An informant tells you about his job
  • A train attendant tells you about his job
  • A bus driver tells you about his job
  • Ride school - tips for your trip
  • Campaign film for Västtrafik's air campaign
  • Instructional video for school staff - managing users
  • Instructional film for school staff - organization
  • Instructional film for school staff - order tickets
  • Instructional film for school staff - import tasks
  • Instructional film for school staff - errors when ordering
  • Instructional video for school staff - order history

Youtube video player accessibility gaps

Youtube's video player is used for some older vedeos on vasttrafik.se. The video player lacks accessibility in the points below. However, the videos are not covered by the law as they were published before the law came into force.

  • There is insufficient contrast on the "copy link" button.
  • Content that pops up at or focuses on the Västtrafik log type in the video player cannot be hidden without moving the pointer/focus.
  • When the user hovers over the video player with the mouse pointer, settings for managing the video player are displayed. The settings are automatically hidden after a few seconds.
  • The user cannot hide the content without moving the mouse pointer.

Login page private customer

We are working to remedy the following shortcomings in the spring of 2022.

  • The focus mark has too low a contrast on the button with the text "log in"
  • Error message is indicated by color only.
  • The e-mail field has an incorrect machine-readable purpose.

Handling of e-mails logged in mode

We are working to remedy the shortcomings below during April 2022.

  • Insufficient contrasts
  • Lack of alt texts
  • Incomplete contrasts on focus markings

Header

The texts "search", "login" and "language" have insufficient contrasts in relation to the background. We are working to remedy the shortage in 2022.

Departure board

The text "Canceled" that appears during canceled departures has insufficient contrast.
We are working to remedy the shortage in the spring of 2023.

Youtube video player accessibility gaps

Youtube's video player is used for some older vedeos on vasttrafik.se. The video player lacks accessibility in the points below. However, the videos are not covered by the law as they were published before the law came into force.

  • Content that appears at hover or focus on the Västtrafik log type in the video player cannot be hidden without moving the pointer/focus.
  • When the user hovers over the video player with the mouse pointer, settings for managing the video player are displayed. The settings are automatically hidden after a few seconds.
  • The user cannot hide the content without moving the mouse pointer.

Zones and stops - map

If a stop is outside the zoomed-in position on the map, the focus mark will not be visible.

Form for applying for compensation as well as questions and comments

When a user clicks on the "change" button and then makes further mistakes, the focus is on the "Next step" button instead of in the input fields.
We are working to remedy the shortage in 2022.

Pages for managing email communication

We are working to remedy the shortage below during the summer of 2022
HTML is not validated, which may result in not all users being able to access the information and services, regardless of the tools they use.

Travel survey for transport trials

We are working to remedy the shortcomings below.

  • HTML isn't validated, which could result in not all users being able to access the information and services, no matter what aid device they use.

Youtube video player accessibility gaps

Youtube's video player is used for some older vedeos on vasttrafik.se. The video player lacks accessibility in the points below. However, the videos are not covered by the law as they were published before the law came into force.

  • Content that appears at hover or focus on the Västtrafik log type in the video player cannot be hidden without moving the pointer/focus.
  • When the user hovers over the video player with the mouse pointer, settings for managing the video player are displayed. The settings are automatically hidden after a few seconds.
  • The user cannot hide the content without moving the mouse pointer.

Zones and stops - map

If a stop is outside the zoomed-in position on the map, the focus mark will not be visible.

Form for applying for compensation as well as questions and comments

When a user clicks on the "change" button and then makes further mistakes, the focus is on the "Next step" button instead of in the input fields.
We are working to remedy the shortage in 2022.

Pages for managing email communication

We are working to remedy the shortage below during the summer of 2022
HTML is not validated, which may result in not all users being able to access the information and services, regardless of the tools they use.

Travel survey for transport trials

We are working to remedy the shortcomings below.

  • HTML isn't validated, which could result in not all users being able to access the information and services, no matter what aid device they use.

Validation error description

The error messages that appear when a user has not filled out a form correctly are partially not complying with the law and may be perceived as unclear. We are working to address the shortage in 2022.

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