How accessible is the site

We are aware that there are shortcomings in accessibility on our website. Vasttrafik.se partially complies with the legal requirements of the Law on Accessibility in Digital Public Service according to our own assessment on 24 June 2021. We describe the shortcomings that exist further down the page.

Contact us if you can't use parts of the website

If you need material from vasttrafik.se that is not available to you, you can contact us and we will do our best to meet your needs.

Report deficiencies

We constantly strive to improve website availability and would like to receive information if you notice any deficiencies so that we can fix them.

Supervision

If you are not satisfied with how we handle your views, please contact DIGG - the Digital Administration Authority. They are responsible for supervision of the Digital Public Service Accessibility Act.

DIGG - Digital Administration Authority

Information about website availability

Here we describe the accessibility deficiencies that exist on vasttrafik.se.

The website's shortcomings based on situation

Audio description and text missing from some videos

Some videos published before September 23, 2020 have no audio description. Contact us if you want access to an audio-interpreted version of videos. These videos are not subject to the legal requirements for audio description when they were published before the law came into force.

Movies published before September 23, 2020 that have no audio description:

  • Instructions for how Västtrafik's card reader works
  • Instructional film for strollers on board
  • A train driver tells you about his job
  • An informant tells you about his job
  • A train attendant tells you about his job
  • A bus driver tells you about his job
  • Promotional film for Västtrafik's europride partners
  • Ride school - tips for your trip
  • Campaign film for Västtrafik's air campaign
  • Instructional video for school staff - managing users
  • Instructional film for school staff - organization
  • Instructional film for school staff - order tickets
  • Instructional film for school staff - import tasks
  • Instructional film for school staff - errors when ordering
  • Instructional video for school staff - order history

Validation error description

The error messages that are read a user not filled out a form correctly do not comply with the law in part and may be perceived as unclear. We are working to address the shortage in 2022.

Timetables in pdf are not accessible

Timetables in pdf are developed as a basis for printing and are therefore not accessible and therefore do not comply with the legal requirement on digital accessibility. We invoke unreasonably onerous customization and refer our travelers to Customer Service or the Västtrafik To Go app.

Login page private customer

We are working to remedy the following shortcomings in the spring of 2022.

  • The focus mark has too low a contrast on the button with the text "log in"
  • Error message is indicated by color only.
  • The e-mail field has an incorrect machine-readable purpose.

Handling of e-mails logged in mode

We are working to remedy the shortcomings below during April 2022.

  • Insufficient contrasts
  • Lack of alt texts
  • Incomplete contrasts on focus markings

Header

The texts "search", "login" and "language" have insufficient contrasts in relation to the background. We are working to remedy the shortage in 2022.

Departure board

The text "Canceled" that appears during canceled departures has insufficient contrast.
We are working to remedy the shortage in the spring of 2023.

Press room

In the press room, which is based on a service from ViaTT, there are no alt texts on images under the tab "press material".

ViaTT does not plan to remedy the shortcoming.

Form for applying for compensation as well as questions and comments

When a user clicks on the "change" button and then makes further mistakes, the focus is on the "Next step" button instead of in the input fields.
We are working to remedy the shortage in 2022.

Subscription management pages for corporate customers

We are working to remedy the shortcomings below during the summer of 2022.

  • Screen readers read out fields even though they are empty. This makes it more difficult to navigate the page.
  • Incorrect tab order.
  • The check boxes for selecting mailings do not inform the user that it is a check box that is in focus, and whether it is filled in or not.
  • The check boxes cannot be selected using keyboard shortcuts.
  • The page has no page language.
  • Some lack of descriptive headings, captions and labels to create an understanding of the page's content and purpose.
  • Images & icons lack alternative text.

Answer pages

Answer pages are the pages you encounter in connection with feedback for our newsletters.

We are working to remedy the shortcomings below during the summer of 2022.

  • Screen readers read out fields even though they are empty. This makes it more difficult to navigate the page.
  • Incorrect tab order.
  • The pages have no title.
  • Form parts lack labels.
  • The Captcha service does not support screen reader reading.
  •  Links can not be selected by keyboard navigation.

Pages for managing email communication

We are working to remedy the shortage below during the summer of 2022
HTML is not validated, which may result in not all users being able to access the information and services, regardless of the tools they use.

Confirmation pages

We are working to remedy the shortage below during the summer of 2022
HTML is not validated, which can result in not all users being able to access the information and services, regardless of which tool they use.

Audio description missing in some movies

Some videos published before September 23, 2020 have no audio description. Contact us if you want access to an audio-interpreted version of videos. These videos are not subject to the legal requirements for audio description when they were published before the law came into force.

Movies published before September 23, 2020 that have no audio description:

  • Instructions for how Västtrafik's card reader works
  • Instructional film for strollers on board
  • A train driver tells you about his job
  • An informant tells you about his job
  • A train attendant tells you about his job
  • A bus driver tells you about his job
  • Promotional film for Västtrafik's europride partners
  • Ride school - tips for your trip
  • Campaign film for Västtrafik's air campaign
  • Instructional video for school staff - managing users
  • Instructional film for school staff - organization
  • Instructional film for school staff - order tickets
  • Instructional film for school staff - import tasks
  • Instructional film for school staff - errors when ordering
  • Instructional video for school staff - order history

Youtube video player accessibility gaps

Youtube's video player is used for some older vedeos on vasttrafik.se. The video player lacks accessibility in the points below. However, the videos are not covered by the law as they were published before the law came into force.

  • There is insufficient contrast on the "copy link" button.
  • Content that appears at hover or focus on the Västtrafik log type in the video player cannot be hidden without moving the pointer/focus.
  • When the user hovers over the video player with the mouse pointer, settings for managing the video player are displayed. The settings are automatically hidden after a few seconds.
  • The user cannot hide the content without moving the mouse pointer.


Validation error description

The error messages that appear when a user has not filled out a form correctly are partially not complying with the law and may be perceived as unclear. We are working to address the shortage in 2022.

Timetables in pdf are not accessible

Timetables in pdf are developed as a basis for printing and are therefore not accessible and therefore do not comply with the legal requirement on digital accessibility. We invoke unreasonably onerous customization and refer our travelers to Customer Service or the Västtrafik To Go app.

Login page private customer

We are working to remedy the following shortcomings in the spring of 2022.

  • The focus mark has too low a contrast on the button with the text "log in"
  • Error message is indicated by color only.
  • The e-mail field has an incorrect machine-readable purpose.

Handling of e-mails logged in mode

We are working to remedy the shortcomings below during April 2022.

  • Insufficient contrasts
  • Lack of alt texts
  • Incomplete contrasts on focus markings

Header

The texts "search", "login" and "language" have insufficient contrasts in relation to the background. We are working to remedy the shortage in 2022.

Departure board

The text "Canceled" that appears during canceled departures has insufficient contrast.
We are working to remedy the shortage in the spring of 2023.

Press room

In the press room, which is based on a service from ViaTT, there are no alt texts on images under the tab "press material".

ViaTT does not plan to remedy the shortcoming.

Form for applying for compensation as well as questions and comments

When a user clicks on the "change" button and then makes further mistakes, the focus is on the "Next step" button instead of in the input fields.
We are working to remedy the shortage in 2022.

Subscription management pages for corporate customers

We are working to remedy the shortcomings below during the summer of 2022.

  • Screen readers read out fields even though they are empty. This makes it more difficult to navigate the page.
  • Incorrect tab order.
  • The check boxes for selecting mailings do not inform the user that it is a check box that is in focus, and whether it is filled in or not.
  • The check boxes cannot be selected using keyboard shortcuts.
  • The page has no page language.
  • Some lack of descriptive headings, captions and labels to create an understanding of the page's content and purpose.
  • Images & icons lack alternative text.

Answer pages

Answer pages are the pages you encounter in connection with feedback for our newsletters.

We are working to remedy the shortcomings below during the summer of 2022.

  • Screen readers read out fields even though they are empty. This makes it more difficult to navigate the page.
  • Incorrect tab order.
  • The pages have no title.
  • Form parts lack labels.
  • The Captcha service does not support screen reader reading.
  •  Links can not be selected by keyboard navigation.

Pages for managing email communication

We are working to remedy the shortage below during the summer of 2022
HTML is not validated, which may result in not all users being able to access the information and services, regardless of the tools they use.

Confirmation pages

We are working to remedy the shortage below during the summer of 2022
HTML is not validated, which can result in not all users being able to access the information and services, regardless of which tool they use.

Some videos published before September 23, 2020 are without subtitles. Contact us if you want access to subtitled videos. These videos are not subject to the legal requirements for subtitles when they were published before the law came into force.

Videos published before September 23, 2020 that have no subtitles:

  • Instructions for how Västtrafik's card reader works
  • Instructional film for strollers on board
  • A train driver tells you about his job
  • An informant tells you about his job
  • A train attendant tells you about his job
  • A bus driver tells you about his job
  • Ride school - tips for your trip
  • Campaign film for Västtrafik's air campaign
  • Instructional video for school staff - managing users
  • Instructional film for school staff - organization
  • Instructional film for school staff - order tickets
  • Instructional film for school staff - import tasks
  • Instructional film for school staff - errors when ordering
  • Instructional video for school staff - order history

Youtube video player accessibility gaps

Youtube's video player is used for some older vedeos on vasttrafik.se. The video player lacks accessibility in the points below. However, the videos are not covered by the law as they were published before the law came into force.

  • There is insufficient contrast on the "copy link" button.
  • Content that pops up at or focuses on the Västtrafik log type in the video player cannot be hidden without moving the pointer/focus.
  • When the user hovers over the video player with the mouse pointer, settings for managing the video player are displayed. The settings are automatically hidden after a few seconds.
  • The user cannot hide the content without moving the mouse pointer.

Login page private customer

We are working to remedy the following shortcomings in the spring of 2022.

  • The focus mark has too low a contrast on the button with the text "log in"
  • Error message is indicated by color only.
  • The e-mail field has an incorrect machine-readable purpose.

Handling of e-mails logged in mode

We are working to remedy the shortcomings below during April 2022.

  • Insufficient contrasts
  • Lack of alt texts
  • Incomplete contrasts on focus markings

Header

The texts "search", "login" and "language" have insufficient contrasts in relation to the background. We are working to remedy the shortage in 2022.

Departure board

The text "Canceled" that appears during canceled departures has insufficient contrast.
We are working to remedy the shortage in the spring of 2023.

Youtube video player accessibility gaps

Youtube's video player is used for some older vedeos on vasttrafik.se. The video player lacks accessibility in the points below. However, the videos are not covered by the law as they were published before the law came into force.

  • Content that appears at hover or focus on the Västtrafik log type in the video player cannot be hidden without moving the pointer/focus.
  • When the user hovers over the video player with the mouse pointer, settings for managing the video player are displayed. The settings are automatically hidden after a few seconds.
  • The user cannot hide the content without moving the mouse pointer.

Zones and stops - map

If a stop is outside the zoomed-in position on the map, the focus mark will not be visible.

Form for applying for compensation as well as questions and comments

When a user clicks on the "change" button and then makes further mistakes, the focus is on the "Next step" button instead of in the input fields.
We are working to remedy the shortage in 2022.

Pages for managing email communication

We are working to remedy the shortage below during the summer of 2022
HTML is not validated, which may result in not all users being able to access the information and services, regardless of the tools they use.

Confirmation pages

We are working to remedy the shortage below during the summer of 2022
HTML is not validated, which can result in not all users being able to access the information and services, regardless of which tool they use.

Youtube video player accessibility gaps

Youtube's video player is used for some older vedeos on vasttrafik.se. The video player lacks accessibility in the points below. However, the videos are not covered by the law as they were published before the law came into force.

  • Content that appears at hover or focus on the Västtrafik log type in the video player cannot be hidden without moving the pointer/focus.
  • When the user hovers over the video player with the mouse pointer, settings for managing the video player are displayed. The settings are automatically hidden after a few seconds.
  • The user cannot hide the content without moving the mouse pointer.

Zones and stops - map

If a stop is outside the zoomed-in position on the map, the focus mark will not be visible.

Form for applying for compensation as well as questions and comments

When a user clicks on the "change" button and then makes further mistakes, the focus is on the "Next step" button instead of in the input fields.
We are working to remedy the shortage in 2022.

Pages for managing email communication

We are working to remedy the shortage below during the summer of 2022
HTML is not validated, which may result in not all users being able to access the information and services, regardless of the tools they use.

Confirmation pages

We are working to remedy the shortage below during the summer of 2022
HTML is not validated, which can result in not all users being able to access the information and services, regardless of which tool they use.

Validation error description

The error messages that appear when a user has not filled out a form correctly are partially not complying with the law and may be perceived as unclear. We are working to address the shortage in 2022.

Unreasonably onerous adaptation

Timetables

We invoke unreasonably onerous adaptation under Section 12 of the Digital Public Service Accessibility Act for timetables in pdf. The files are designed as a basis for printed tables and the system that generates them is not built to take into account the requirements of accessibility customizations. We invoke unreasonably onerous adaptation as adaptation would be a very costly investment and involve work for which we do not have the capacity at present.

How we've tested the site

Funka has conducted an independent review of vasttrafik.se.

The following websites referred to from vasttrafik.se may have accessibility deficiencies:

  • Partner Portal - Internal Website that is under new development. 
  • Book travel - website where customers can book travel with, for example, Transportation Service
  • Developer Portal - website for people who want to use Västtrafik's APIs.

Västtrafik AB continuously reviews the website and corrects shortcomings in accessibility.

Updated availability report: 2022-08-30

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