Accessibility report for vasttrafik.se - Västtrafik AB

Information about stops is not displayed when tabbing

In the test with the vehicle map in our test channel Västtrafik Labs, it is not possible to access information indicating that the map contains stops when, for example, tabbing through the map.

Internal reference: NV-8553

Screen reader information is incorrect

In the test with the vehicle map in our test channel Västtrafik Labs, not all information is available to screen readers. This includes, for example, information about the type of vehicle moving on the map and the direction in which the vehicle is traveling.

Internal reference: NV-8564

Timetables in pdf are not accessible 

Timetables in pdf are produced as a basis for printing and are therefore not adapted for accessibility and therefore do not comply with the legal requirement for digital accessibility. We invoke unreasonably burdensome adaptations and refer our passengers to Customer Service or the Västtrafik To Go app.

Pressroom

In the press room, which is based on a service from ViaTT, there are no alt texts on images under the tab "press material".

ViaTT does not plan to remedy the shortage.

My Account - E-mail Management Login Mode

We are working to address the following shortcomings in 2026.

• Screen readers read fields even though they're empty. This makes it more difficult to navigate the site.
• The H1 heading is not set correctly, which makes it more difficult to navigate and understand the content when using screen readers.

Internal Reference: UC-5442

My Account – Feedback email

We are working to address the following shortcomings in 2026.

• The webpage’s HTML language has been set to English instead of Swedish. This may cause problems for users who do not understand the language.
• Focus marking is not the correct color and cannot be corrected due to technical limitations.
• There is no function for text zoom, which makes it difficult to read the text in the correct order on the screen.

Internal Reference: UC-7070

My Account – Reply page, email management, logged in mode

We are working to address the following shortcomings in 2026.

• Focus marking is not the correct color and cannot be corrected due to technical limitations.

Internal Reference: UC-5441

Travel habits survey for trial travels

We are working to address the following shortcomings in 2026.

• Screen readers read fields even though they're empty. This makes it more difficult to navigate the site.
• It is not possible to put an H1 heading on the questions in the survey. The headings don't follow a hierarchical order, which makes it more difficult to navigate and understand the content when using screen readers.

Internal Reference: UC-5416

Transactional email

We are working to address the following shortcomings in 2026.

• Screen readers read fields even though they're empty. This makes it more difficult to navigate and understand the content of the email.
• Insufficient contrasts between icons and background in footer.
• Focus marks in the Outlook client are not generated correctly, resulting in unclear focus marks.
• Focus marking is not the correct color and cannot be corrected due to technical limitations.

Internal Reference: UC-5414

Email when redeeming pay as you go

We are working to address the following shortcomings in 2026.

• The webpage’s HTML title cannot be set. Without this, users have no idea about the page’s general content.
• The webpage’s HTML language has been set to English instead of Swedish. This may cause problems for users who do not understand the language.
• Focus marking is not the correct color and cannot be corrected due to technical limitations.
• There is no function for text zoom, which makes it difficult to read the text in the correct order on the screen.

Internal reference: UC-6890

Campaign, Newsletter and Traffic Info emails

We are working to address the following shortcomings in 2026.

• Cannot set the HTML title of the web page. Without this, users have no idea about the general content of the page.
• Cannot set the HTML language of the web page. This can create problems for users who apply multiple languages, which can result in not all users being able to access the information and services.
• Focus marking is not the correct color and cannot be corrected due to technical limitations.
• Screen readers read fields even though they're empty. This makes it more difficult to navigate and understand the content of the email.

Internal Reference: UC-5415

Slide show

Parts of the website include slideshows, an interactive feature where users can switch between a series of images. We are working to address the shortage in 2026. These accessibility shortcomings occur when the user uses the image carousel:

• The focus mark for scrolling between images is not optimally visible, depending on the colors of the image. 

Internal Reference: NV-5085

Italics when accepting an offer in My Account not machine-readable

Once you have received an offer, the information about how long you have to accept is italics. The fact that the text is italic is information that is not machine-readable, so a person who uses a screen reader does not receive this information, but it is read out as normal text. We are working to address the shortage in 2026.

Internal Reference: MS-1180

When you block a Västtrafik card in My Account, there is no automatic transfer of the card to blocked cards

When you block a Västtrafik card in My Account, the card remains under active cards, it is not automatically moved to blocked cards. The card says that it is blocked and the next time you go to the page, the card is in the right place. The fact that it remains under active cards can make it difficult for people who use screen readers to be sure that the card was blocked.

We are working to address the shortage in 2026.

Internal reference: MS-997

Content in the digital departure board is not available to screen readers

The content displayed in our digital departure board on the website is not presented in a structured and accessible manner. As a result, the service currently does not provide functional support for screen readers.

Internal reference: GSS-1945

Updates in the digital departure board are not announced to screen readers

Dynamic updates to the content in our digital departure board on the website, such as changes in the display or the addition of important information, are not announced to screen readers.

We are working to address the shortage in 2026.

Internal reference: GSS-1945

Information about stops is not displayed when tabbing

In the test with the vehicle map in our test channel Västtrafik Labs, it is not possible to access information indicating that the map contains stops when, for example, tabbing through the map.

Internal reference: NV-8553

Screen reader information is incorrect

In the test with the vehicle map in our test channel Västtrafik Labs, not all information is available to screen readers. This includes, for example, information about the type of vehicle moving on the map and the direction in which the vehicle is traveling.

Internal reference: NV-8564

Timetables in pdf are not accessible 

Timetables in pdf are produced as a basis for printing and are therefore not adapted for accessibility and therefore do not comply with the legal requirement for digital accessibility. We invoke unreasonably burdensome adaptations and refer our passengers to Customer Service or the Västtrafik To Go app.

Pressroom

In the press room, which is based on a service from ViaTT, there are no alt texts on images under the tab "press material".

ViaTT does not plan to remedy the shortage.

Receipt for tap payment

At 200% zoom-in, not all help and validation text is fully visible when you pick up the receipt for blip.

The supplier does not plan to rectify the defect.

My Account - E-mail Management Login Mode

We are working to address the following shortcomings in 2026.

• Screen readers read fields even though they're empty. This makes it more difficult to navigate the site.
• The H1 heading is not set correctly, which makes it more difficult to navigate and understand the content when using screen readers.

Internal Reference: UC-5442

My Account – Feedback email

We are working to address the following shortcomings in 2026.

• The webpage’s HTML language has been set to English instead of Swedish. This may cause problems for users who do not understand the language.
• Focus marking is not the correct color and cannot be corrected due to technical limitations.
• There is no function for text zoom, which makes it difficult to read the text in the correct order on the screen.

Internal Reference: UC-7070

My Account – Reply page, email management, logged in mode

We are working to address the following shortcomings in 2026.

• Focus marking is not the correct color and cannot be corrected due to technical limitations.

Internal Reference: UC-5441

Travel habits survey for trial travels

We are working to address the following shortcomings in 2026.

• Screen readers read fields even though they're empty. This makes it more difficult to navigate the site.
• It is not possible to put an H1 heading on the questions in the survey. The headings don't follow a hierarchical order, which makes it more difficult to navigate and understand the content when using screen readers.

Internal Reference: UC-5416

Corporate email to new customers

We are working to address the following shortcomings in 2026.

• Cannot set the HTML title of the web page. Without this, users have no idea about the general content of the page.
• Cannot set the HTML language of the web page. This can create problems for users who apply multiple languages, which can result in not all users being able to access the information and services.
• Focus marking is not the correct color and cannot be corrected due to technical limitations.
• There is no function for text zoom, which makes it difficult to read the text in the correct order on the screen.

Internal Reference: UC-5836

Transactional email

We are working to address the following shortcomings in 2026.

• Screen readers read fields even though they're empty. This makes it more difficult to navigate and understand the content of the email.
• Insufficient contrasts between icons and background in footer.
• Focus marks in the Outlook client are not generated correctly, resulting in unclear focus marks.
• Focus marking is not the correct color and cannot be corrected due to technical limitations.

Internal Reference: UC-5414

Email when redeeming pay as you go

We are working to address the following shortcomings in 2026.

• The webpage’s HTML title cannot be set. Without this, users have no idea about the page’s general content.
• The webpage’s HTML language has been set to English instead of Swedish. This may cause problems for users who do not understand the language.
• Focus marking is not the correct color and cannot be corrected due to technical limitations.
• There is no function for text zoom, which makes it difficult to read the text in the correct order on the screen.

Internal reference: UC-6890

Campaign, Newsletter and Traffic Info emails

We are working to address the following shortcomings in 2026.

• Cannot set the HTML title of the web page. Without this, users have no idea about the general content of the page.
• Cannot set the HTML language of the web page. This can create problems for users who apply multiple languages, which can result in not all users being able to access the information and services.
• Focus marking is not the correct color and cannot be corrected due to technical limitations.
• Screen readers read fields even though they're empty. This makes it more difficult to navigate and understand the content of the email.

Internal Reference: UC-5415

Senior ticket emails

We are working to address the following shortcomings in 2026.

• Cannot set the HTML title of the web page. Without this, users have no idea about the general content of the page.
• Cannot set the HTML language of the web page. This can create problems for users who apply multiple languages, which can result in not all users being able to access the information and services.
• Focus marking is not the correct color and cannot be corrected due to technical limitations.
• There is no function for text zoom, which makes it difficult to read the text in the correct order on the screen.

Internal Reference: UC-6554

Value codes emails

We are working to address the following shortcomings in 2026.

• Cannot set the HTML title of the web page. Without this, users have no idea about the general content of the page.
• Cannot set the HTML language of the web page. This can create problems for users who apply multiple languages, which can result in not all users being able to access the information and services.
• Focus marking is not the correct color and cannot be corrected due to technical limitations.
• There is no function for text zoom, which makes it difficult to read the text in the correct order on the screen.
• Screen readers read out a period together with the asterisk. This makes it more difficult to understand the content of the email.

Internal Reference: UC-5815

Customer Service Form Questions & Comments

When you have filled out one of these forms incorrectly, and then receive an error message, that error message does not get focus. This means that you do not understand that you have not filled in the information correctly when using screen readers, and have difficulty submitting your opinion. We are working to address the shortage in 2026.

Internal reference: NV-5421

Italics when accepting an offer in My Account not machine-readable

Once you have received an offer, the information about how long you have to accept is italics. The fact that the text is italic is information that is not machine-readable, so a person who uses a screen reader does not receive this information, but it is read out as normal text. We are working to address the shortage in 2026.

Internal Reference: MS-1180

When you block a Västtrafik card in My Account, there is no automatic transfer of the card to blocked cards

When you block a Västtrafik card in My Account, the card remains under active cards, it is not automatically moved to blocked cards. The card says that it is blocked and the next time you go to the page, the card is in the right place. The fact that it remains under active cards can make it difficult for people who use screen readers to be sure that the card was blocked.

We are working to address this issue during 2026.

Internal reference: MS-997

Illogical order of the elements in the map when searching for travel

When the screen reader reads out the elements that are in the map during travel searches, they are read aloud in an illogical order. This makes it incomprehensible. We are working to address the shortage in 2026.

Internal Reference: NV-5487

Content in the digital departure board is not available to screen readers

The content displayed in our digital departure board on the website is not presented in a structured and accessible manner. As a result, the service currently does not provide functional support for screen readers.

Internal reference: GSS-1945

Updates in the digital departure board are not announced to screen readers

Dynamic updates to the content in our digital departure board on the website, such as changes in the display or the addition of important information, are not announced to screen readers.

We are working to address the shortage in 2026.

Internal reference: GSS-1945

Currently no identified shortcomings.

Press room

In the press room, which is based on a service from ViaTT, there are no alt texts on images under the tab "press material".

ViaTT does not plan to remedy the shortage.

My Account - E-mail Management Login Mode

We are working to address the following shortcomings in 2026.

• Insufficient contrasts
• Lack of alt texts
• Incomplete contrasts on focus marks

Internal reference: UC-3468 and UC-3469

Too low contrast value on geographic maps

Maps that have a geographical background, for example when you have searched for a journey or are on the stop page, have too poor contrast values. For people with impaired vision, it can be difficult to distinguish stops and traffic information. We are working to address the shortage in 2026.

Internal reference: NV-5244

Icons for traffic disturbances

There is no explanation on the page Traffic information for the different icons used for traffic disturbances. We are working to address the shortage in 2026.

Internal reference: NV-7441

Unclear which button to choose when choosing to Cancel new account creation

On My Account, when you log in with BankID and do not have an account, and then choose to cancel creating a new account, two buttons will appear that look very similar in appearance. Both are primary, the only thing that differs is the button text itself. It would have been easier if only one of the buttons stood out, this can be perceived as unclear which button to choose. 

We are working to address the shortage in 2026.

Internal Reference: MS-1293

Unclear that you can scroll horizontally in the purchase history on My Account when using a small screen

Under My tickets and Purchase history for To Go, you can get your purchase history of tickets you have purchased via To Go. It's unclear on some small devices, such as the iPhone 13, that you can scroll the information horizontally. This means that the information may be perceived as less useful.

We are working to address the shortage in 2026.

Internal reference: MS-1215

Arrow disappears when you are on subpages of My Tasks

On My Account, when you are on subpages to My Tasks on desktop, the arrow disappears in the menu that shows where you are. This can be perceived as unclear. 

We are working to address the shortage in 2026.

Internal Reference: MS-949

Moving content in the departure board cannot be paused

Automatically moving content in our digital departure board on the website, such as page transitions and scrolling, cannot be paused.

We are working to address this issue during 2026.

Internal reference: GS-1945

Norge (Norway) needs to be submitted as a municipality

To search for tickets to Halden you need to submit "Norge" (Norway) as a municipality.

We are working to address this issue during 2026.

Internal reference: NV-8683

Currently no identified shortcomings.

Currently no identified shortcomings.