What to do if your card stops working
If your card stops working, you can hand it to a driver, who will check it by printing a validity receipt. Depending on the issue, follow these steps.
Lifespan of the Västtrafik card
The Västtrafik card has a limited lifespan. Cards purchased from November 2012 onward can be used for eleven years. Information about the card’s lifespan is shown on the receipt you receive when you buy a ticket that is loaded onto the card.
Cards that are nearing their expiration date can be replaced via My Account or at a our Customer centre. Any tickets and remaining balance on the old card will be transferred to the new one.
Defective card
If it is not possible to print a validity receipt, the card is defective. Contact Customer service for assistance. You will need to pay for your journey in another way.
Valid ticket that has not been activated
If the validity receipt shows that there is a valid, but not yet activated, period on the card, the driver will help you activate it at the card reader. If this is not possible, the card is defective. Contact Customer service for assistance. In this case, you will need to pay for your journey in another way. If you travel with an unactivated period loaded on your card, you must pay a surcharge if checked by a ticket inspector.
Invalid ticket or insufficient balance
If the validity receipt shows that there is no valid ticket on the card, or if the card has insufficient balance, you will need to pay for your journey in another way.
Period ticket that has not been activated
If the validity receipt shows that the period ticket was not activated within the activation time, the period is considered used up, and you will need to pay for your journey in another way.
Blocked card
If the card is blocked, you will need to pay for your journey in another way. If you believe the card has been blocked in error, contact Customer service. Blocked school tickets are replaced by the student contacting their school to receive a temporary school ticket. Primary school students are entitled to travel to school free of charge even without a school card.