If your card stops working, do the following

There are several ways to get help:

  • Visit a Västtrafik store. The staff will give you a new card with the same value as your old card had.
  • Leave your card to a driver. The driver will give you a temporary ticket. You will later receive a new card sent to your home with the same value as your old card had.
  • Leave your card to an agent, such as Pressbyrån or Ica.  The agent will give you a temporary ticket. You will later receive a new card sent to your home with the same value as your old card had.
We use cookies to improve your customer experience. About Cookies