What to do if your card stops working

Help is available in several ways:

  • Visit a Västtrafik ticket office. The staff there will give you a new card with the same credit on it as your old card had. 
  • Give your card to a driver. The driver will give you a temporary ticket. A new card will then be sent to your home address with the same credit on it as your old card had.
  • Give your card to a sales point, such as Pressbyrån or Ica. The sales point will give you a temporary ticket. A new card will then be sent to your home address with the same credit on it as your old card had.

 

Make sure you know how long your card is valid.

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