Validity of the Västtrafik card

The Västtrafik card gets worn out and must be replaced after a number of years. That means that your card may stop working even though you have money or days left on it.

If your card stops working, do the following

There are several ways to get help:

Visit a Västtrafik store. The staff will give you a new card with the same value as your old card had.
Leave your card to a driver. The driver will give you a temporary ticket. You will later receive a new card sent to your home with the same value as your old card had.
Leave your card to an agent, such as Pressbyrån or Ica. The agent will give you a temporary ticket. You will later receive a new card sent to your home with the same value as your old card had.